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About CSUF
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Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.
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Job Summary
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It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position:
The Department of Administration and Finance Information Technology provides technical support to the Divisions of Administration and Finance. Services provided include the development, implementation, production support and maintenance of systems that service the campus community. We seek an exceptional individual to join our team as the Operating Systems Analyst - Career. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
Under the general supervision of the Director of Administration Systems, the Operating Systems Analyst is part of a team dedicated to providing effective IT business solutions for the Division of Administration and Finance through exceptional customer service and technical expertise. This position is responsible for maintaining servers, including specialized hardware, software, and applications; building technology and other systems; and implementing/installing software systems.
Works relatively independently as well as in a team and utilizes effective written and verbal communication skills. Provides daily end user support in responding to employees needing immediate technical assistance. The Analyst will utilize their technical judgment, creativity, and innovation to troubleshoot hardware and software issues, assist users with automation problems, and fulfill job responsibilities as needed. The Analyst demonstrates initiative and is motivated to prevent and anticipate problems in different Administration and Finance systems, such as Building Management Systems, Energy Management Systems, Lighting systems, CCTV systems, and University Police Dispatch systems, and will bring potential issues to management's attention.
The Operating Systems Analyst coordinates projects with various functional departments to ensure timelines and scope of work are satisfied. Organize and develop plans, schedules, and requirements for project implementation. Works with vendors to set up data conversion and installation. Coordinates training with vendor(s) and users.
As a member of the Administrative Systems team, supports efforts in building and supporting an inclusive work environment. Will contribute towards ensuring diversity, equity, and inclusion are incorporated in department operations, programs, and services. Other duties as assigned.
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Essential Qualifications
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Bachelor’s degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Engineering or a related field PLUS two years of relevant full-time experience or the equivalent part-time experience. Eight years of relevant full-time experience may be substituted for the previously listed education and experience requirement. Functional knowledge of the specialty area demonstrated by an understanding and use of advanced principles and theories. Ability to integrate work related knowledge to address problems. Demonstrated competency in applying standard and non-standard technology applications and exploring and adapting changing technology. Ability to independently apply technical judgment, recognize problems, use reasoning and logic to establish possible causes, interpret and apply theories and principles, generate alternative solutions, and implement a plan of action for the best resolution. Ability to develop solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes, and consequences of different approaches and make modifications to action plans. Ability to utilize reflective listening skills when working with others and interpret and communicate information. Assists others in completing assignments and provides work direction and training to others on new skills and procedures. Ability to plan and work on shared projects. Strong troubleshooting skills to respond to hardware and software problems. Possession of excellent written and oral communication skills. Excellent customer service skills with the ability to communicate technical knowledge to functional units.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.
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Preferred Qualifications
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Strong interpersonal skills, ability to interact with a variety of individuals ranging from unskilled users to highly skilled staff and management. Experience in installation, configuration, and administration of Microsoft Windows Server 2016 and above, Windows 10, Microsoft SQL server, and Veritas backup software. Experience installing and maintaining large third-party systems. Have strong troubleshooting skills to respond to hardware/software problems. Good communication skills, both written and oral, with users of various technical knowledge with functional units. Good customer service.
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Additional Information
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California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).
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