Job Summary
Under the supervision of the Basic Needs Director, the incumbent assists with a variety of student-facing duties to support and coordinate the overall business and operational needs of the CalWORKs program within the Basic Needs department. The incumbent acts as the first point of contact for students, campus partners, County liaisons, and community college partners, and is responsible for intake and eligibility screening, including completing routine forms. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts. ACPA’s 2024 Most Promising Places to Work in Student Affairs.
Key Responsibilities
- Assist with Reviewing, Verifying, and Submitting Routine Forms Related to Assigned Area: Serves as the first point of contact and provides information to students, faculty, staff, and individuals who request assistance via calls, e-mail, or in-person visits regarding CalWORKs and related public benefits.
- Student and Community Partner Relations and Activities: Assist with responding to questions and or providing information on resources to campus partners regarding CalWORKs and related public benefits.
- Assist with Case Coordination: Assist with supporting general and pregnant-and-parenting students with CalWORKs eligibility and education, including other related public benefits.
Knowledge Skills and Abilities
Excellent communication, interpersonal, and organizational skills with the ability to effectively handle a broad range of on and off-campus contacts including faculty, administrators, and community partners. Must have the ability to interact in a positive and professional manner during high-peak times throughout the semester. Must have the ability to learn computer software programs and platforms as needed to support the operations of the department. Must have the ability to work calmly and well under pressure. Ability to multi-task, meet follow through, and meet deadlines.
Excellent interpersonal skills and high level of self-motivation, and able to work independently. Ability to establish and maintain cooperative working relationships with a variety of individuals and maintain a positive and respectful attitude, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.
Ability to work effectively and productively as part of a team through close collaboration with colleagues and coordinate well with others. Ability to exercise sound judgment and handle confidential matters with tact and diplomacy, and to maintain confidentiality of information as needed or to protect the rights of individuals and the University. Ability to maintain equanimity during difficult situations and or emergencies. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
- Equivalent to a bachelor’s degree in one of the behavioral sciences, public or business administration, or a job-related field.
- Experience working with students with basic needs or CalWORKs cases at an educational level (K-12, community college, and/or University), preferred.
- Ability to work occasional evenings and on weekends.
Physical Summary
Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.
Licenses / Certificates
Possession of a valid California Driver's License in order to operate a university vehicle, preferred.
Department
Basic Needs/ Student Affairs
Classification
Student Services Professional 1A
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
Hiring Range: The hiring range for this position is $3,952 - $4,394 per month commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,952 - $4,834 per month.
Benefits
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.