Job Summary
This position leads the ongoing development and maintenance of the CMS Academic Advising (AA) Module and E-Advising tools functionality. Direct responsibility for administrative setup, development, testing, and systems analysis within the area. Responsible to ensure system integrity and resolve issues related to the AA Module and E-Advising tools, including but not limited to: EAB, Advisor Request System (ARS), Degree Audit, and Degree Planner systems. The position requires a high degree of technical and functional knowledge, including the ability to translate business requirements into system specifications, as well as the ability to coordinate and resolve technical issues. This is a hands-on position requiring a combination of project management, team facilitation, and systems analysis skills in support of Advising and E-Advising Systems. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities
- Performs the duties of Module Lead for the PeopleSoft Student Administration Academic Advising (AA) Module. Responsible for integrity, accuracy, and maintenance of Advisor Center, Degree Audit, Degree Planner, and Advisor Request System (ARS) systems, among other advising-related functionality. Ensure that Advising tools are customer-focused, integrated, efficient, documented, and in compliance with best practices and legal requirements. Plan, communicate, and coordinate activities pertaining to upgrades, fixes, enhancements, issue-tracking, test plans, and end users. Troubleshoot problems, escalate and track issues, and follow up with resolutions. Translate business requirements into technical specifications for reports. Oversee security needs for all AA and EAB functionalities.
- Project Management & Advisor Support: Produce tangible deliverables in the form of project plans, issue lists, status reports, white-paper analysis, recommendations, and prototypes. Ensure that deliverables are accurate and timely. Anticipate potential impacts to the system as a result of system upgrades, releases, fixes, and business process changes. Review all training, communications, and change management materials to optimize efficiency and user experience.
- Oversee Assistant Module Lead.
Knowledge Skills and Abilities
The individual consistently maintains a safe work environment and communicates with the University community in a civil, respectful, and professional manner, aligning with the institution’s mission and values. They possess thorough knowledge of online student information systems, imaging systems, and degree audit and planner tools, and demonstrate subject matter expertise in transfer credit articulation, transfer admission, and graduation processes. With a proven ability to analyze user needs and translate them into detailed specifications, they design, develop, implement, and maintain complex technical rules that support academic and administrative business processes. Their skills include analyzing data requirements, researching access methods, and utilizing reporting tools such as Crystal Reports and Query to develop user-friendly reports. They interpret and apply academic policies and procedures effectively, particularly in curriculum, transfer credit rules, and degree audit building, while coordinating workflow and ensuring data integrity through approved processes and testing. Known for exercising sound judgment, working independently, and fostering strong working relationships, they also ensure operational continuity by documenting roles and responsibilities comprehensively. Their commitment to customer service is evident in their empathetic and fair treatment of students, faculty, and staff, and they uphold the quality and usability of system data with diligence and accountability.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to a bachelor's degree in Computer Science, Information Systems, Educational Technology, Communications, or related technical field and two years of related work experience required.
Physical Summary
- Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).
Department
ES Student Records
Classification
Information Technology Consultant - Career
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
Hiring Range: The hiring range for this position is $6,666 - $7,667 per month commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,158 - $12,730 per month.
Benefits
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.