Job Summary
To serve as the Assistant Module Lead for the Academic Advising Systems module in support of the Common Management System (CMS) Student Administration. This position is responsible for maintaining stable, efficient, and accurate Advising and E-Advising systems (such as Degree Planner and EAB) to fulfill the university's student success goals and initiatives. Duties include general module support and processing; project implementation support; in depth system testing, analysis, and troubleshooting; issue triage; security maintenance; and end user documentation and training. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities
- Module Support: Assists with systems implementation, testing, set up, data validation, configuration, and maintenance. Coordinates Academic Advising related processing such as degree clearing, degree audit, and timely graduation. Performs troubleshooting and quality control assurance. Performs data analysis and clean up of reporting files associated with Student Records: Assists Records & Advising Systems leadership with systems implementation, testing, table set-up, data validation, configuration updates, and maintenance.
- Module Testing and Coordination: Test and validates updates and fixes to Academic Advising and Student Records student information systems such as PeopleSoft Campus Solutions and third-party products: Reviews and analyzes release notes and/or policy changes associated with Oracle, CSU, and third-party vendors with Module Leads/Assistant Registrars and Associate Registrar to forecast potential impacts.
- Security, Documentation/Training, and Communications: Coordinates and maintains security access to the Student Administration System, CS-Link, and third-party systems. Documents business processes. Creates and delivers training courses. Primary contact for user inquiries: Acts as lead expert for all Student Records- and Academic Advising-related security maintenance, ensuring continuity across cross-functional and cross-module areas.
- Other duties as assigned: Assists in the development of pertinent updates and training in specialized areas (e.g., policy and/or legislative changes).
Knowledge Skills and Abilities
Knowledge of student information systems and academic advising and/or student records (e.g., enrollment, grading). Functional understanding of database structures, information systems, cloud-based systems and data extraction. Excellent analytical skills and experience troubleshooting and resolving complex system-related issues.
• Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action, leading to the development, implementation, and/or improvement of administrative policies, procedures, practices, and/or programs. Demonstrated ability to interpret and apply academic and administrative policies and procedures. Demonstrated ability to organize and plan multiple priorities and to carry out assignments without detailed instructions. Knowledge of and ability to use: MS Word, MS PowerPoint, MS Excel, Camtasia Studio, Visio, Service Now software. Ability to analyze user needs and translate into appropriate complex rules in support of business processes.
Able to learn new systems and feature updates quickly and translate to communications, tutorials, and documents that are applicable and easy to understand for campus users, especially advising and support staff. Proven technical writing experience of software documentation. Excellent communication skills, both verbal and written. Demonstrated ability to create and deliver effective program documentation, communication, and training materials, both online and in person. Communicates with the University community in a civil manner.
Demonstrated ability to communicate and to establish and maintain successful working relationships with Enrollment Services leadership, peers, faculty and students within a diverse campus community. Maintains a safe work environment. Treats all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision. Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor. Ensures quality, usability and integrity of system data by working within approved processes and testing procedures.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
- Equivalent to a bachelor's degree in a related field and two years of related experience required.
Physical Summary
Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).
Department
Enrollment Services
Classification
Administrative Analyst/Specialist
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
Hiring Range: The hiring range for this position is $4,425 - $5,240 per month commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,879 - $7,488 per month.
Benefits
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statemen
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.