About BBS
Beach Building Services (BBS) at California State University Long Beach is dedicated to supporting the university by ensuring the safe operation, maintenance, and development of the campus. As a large, thriving department, BBS provides facilities based comprehensive support to the campus in the areas of academics, activities and event services. These facilities contribute to a well-rounded and enriching campus experience for students, faculty and staff. BBS is proud to contribute to the dynamic and transformative educational and social events and programs that make CSU Long Beach one of the most sought-after institutions and a leader among the CSU campuses.
Departments within BBS:
- Environmental Health and Safety
- Energy and Utilities
- Facilities Operations (Service Response, Fiscal Operations, Payroll/Personnel, IT Services)
- Planning and Sustainability
- Mechanical, Electrical and Plumbing (Engineering, Fire Alarm, Electrical and Plumbing Shops)
- Building Trades (Lock, Sign, Carpentry, Paint and Auto Shops)
- Grounds and Landscaping Services
- Custodial Services
- Design and Construction Services
BBS is composed of talented and skilled employees and dedicated administrators who work hard and collaborate to achieve our mission to “Build a Better Campus Everyday.”
Job Summary
Under the direction of the Service Response Supervisor, assists in general administrative support for Beach Building Services Service Response team, which includes event management, key issue, and front office reception area.
Key Responsibilities
- Customer Service - Provides excellent customer service to faculty, staff, administrators, students, vendors, and others; maintains the highest responsibility for courteous and helpful customer service practices. Assists in answering telephones calls, enters as work orders into PlanOn. Helps review voice mail periodically throughout the day for messages.
- Work Orders and Events - Helps assure all necessary information is provided including correct account billing, etc. If any information is missing or incomplete - interact with the event administrator or requestor, to obtain required information. Aids in review of events, work orders, and projects event Facilities Usage Fees billing; supporting any specific estimates, reporting any changes and/or cancellation.
- Keys - Provides back up to key issue services during absences and peak periods. Assist in renewing keys at the end of semesters, file keys and key cards when there is a backlog.
- Provide administrative support and assistance to Facilities Management managers and staff.
Knowledge Skills and Abilities
The ideal candidate possesses strong computer proficiency, including working knowledge of spreadsheet and word processing programs, and the ability to quickly learn and utilize in-house maintenance and campus event management systems. They demonstrate excellent oral and written communication, interpersonal, and customer service skills, with proven experience in customer-focused environments. The candidate is adept at multitasking and prioritizing projects, working effectively under pressure, and adapting to changing client needs. They are comfortable using various paging systems and multi-line phones, and can communicate professionally with individuals at all levels of the organization. Exceptional organizational skills, creative thinking, and the ability to engage with diverse groups are essential, along with the flexibility to work nights and weekends as needed.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
• Equivalent to one year of administrative support experience required.
• Bachelor's degree is preferred.
Physical Summary
- Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).
Licenses / Certificates
• Valid California driver's license preferred.
Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
Department
Facilities Services
Classification
Administrative Support Assistant I
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,680 - $4,517 per month.
Benefits
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.