Job Summary
The Director of Housing Facilities assumes full responsibility for the Housing and Residential Life facility operations including maintenance, custodial and minor and major capital projects. Primary responsibility includes planning, staffing, directing, controlling, and managing operations; manage construction and alteration projects, facility improvements, and maintenance of the infrastructures of the HRL facilities and staff hiring, training, and safety compliance. Overseeing all facilities projects, establishing and maintaining a preventative maintenance program, emergency repair services, and building refurbishment. Direct oversight of a multi-skilled workforce. Serves on departmental leadership and management team. Prepares and oversees facilities budget. Stands in to make decisions for the department in the absence of the Executive Director of Housing and Residential Life and the Director of Residential Life.
Furthermore, this position provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities
- Supervision, Managerial & Administrative Operations: Direct and coordinate the managerial and administrative activities of the HRL Facilities Unit (including Custodial Services and Maintenance). Meet with the HRL Executive Director and senior management, and lead personnel to develop and implement short- and long-term goals and priorities
- Leadership of Facilities, Custodial & Maintenance Operations: Lead the facilities maintenance and custodial services teams in delivering integrated facility services.
- Project Management: Manage routine maintenance, trouble calls, and emergency repairs across HRL facilities, including mechanical, electrical, plumbing (MEP) systems and custodial services.
- Human Resources: Lead staffing functions including interviewing, selection, training, evaluation, and disciplinary actions, in coordination with Division of Student Affairs (DSA) HR.
- Budget Management: Allocate budget resources for planned and operational facilities services. Monitor project costs and address overruns using departmental databases, computer systems, and budget reports.
- Customer Relations: Communicate regularly with building representatives to build strong working relationships, align mutual goals and objectives, and resolve conflicts or issues proactively.
Knowledge Skills and Abilities
Ability to supervise a diverse workforce and manage both administrative and technical aspects of construction, repair, and alteration projects in a residential housing environment. Working knowledge spans all phases of skilled trades and custodial operations, including standard methods, tools, equipment, materials, and quality control processes. Skilled in project planning, budgeting, staffing, scheduling, monitoring, and oversight to ensure delivery on time and within cost. Proficient in reading blueprints, reviewing job specifications, enforcing work standards, and maintaining accurate records.
Deep understanding of building maintenance, grounds operations, custodial systems, code compliance (including OSHA, ADA, and California Titles 19, 22, 24), fire and life-safety requirements, and cleaning systems. Capable of coaching, training, evaluating, motivating, and disciplining staff—including in unionized environments. Excellent analytical, problem-solving, and crisis-intervention skills, with proactive time management and conflict-resolution abilities. Strong written and verbal communication aptitudes. Computer literate, with proficiency in Microsoft Office, facility management software, and resident management systems (e.g. StarRez).
Able to oversee multiple projects simultaneously, adapt to shifting priorities and emergencies, and meet deadlines in high-pressure environments. Dependable, punctual, and willing to work flexible hours when addressing urgent issues. Collaborative and diplomatic in interactions with staff, campus or institutional personnel, and the public in diverse and multicultural settings.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
• Bachelor’s degree and a minimum of 7 years Housing, student services or other related university experience strongly preferred. Master’s degree or additional education or trainings preferred.
• Minimum of 5 years Facilities Management experience required.
• Minimum of 5 years of Custodial Services management experience strongly preferred.
• Experience with Budget Management.
• Experience supervising in a unionized environment strongly preferred
• Understanding of Safety/Risk Mitigation efforts as related to facilities work.
Physical Summary
Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.
When not in the office, will work in a variety of environments from cramped equipment spaces to outdoor areas. May experience working conditions involving high voltage, steam and hot water. There is a manual labor component involving lifting and carrying.
May be exposed to a variety of odors and fumes. On occasion, incumbent will work odd hours to address trouble calls or emergencies.
Licenses / Certificates
- OSHA certifications preferred
- Valid California driver’s license required. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
Department
Housing and Residential Life
Compensation
Hiring Range: The hiring range for this position is $120K - $142K/year commensurate with candidate's education, experience, skills, and training.
Benefits
This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.
Classification
Administrator II
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY
It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.