Job Summary
Under the general direction of the Benefits Services Manager, the Benefits Services Assistant provides administrative and clerical support to the Benefits Services Manager and Benefits Coordinators in the daily operations of employee benefits administration. This position assists with processing benefit transactions and conducting related audits to help ensure accuracy and compliance with established guidelines. The role supports benefit program activities by assisting employees with completing required forms, responding to routine inquiries, and providing general information. When necessary, the assistant helps facilitate communication with the CSU Benefits Office, State Agencies (CalPERS, SCO), and plan providers under guidance.
The position also assists with maintaining data integrity in the PeopleSoft Benefits Module and supports Affordable Care Act (ACA) reporting requirements by running reports and verifying data in PeopleSoft and PIMS. Additionally, the assistant provides support for the Common Human Resources System (CHRS) Benefits Module by participating in status calls, data standardization, testing, and implementation activities as directed. This position handles confidential and sensitive employee data and follows established security protocols.
Key Responsibilities
- Assists with PeopleSoft and Benefits Administration processes, including operations, benefits enrollment, and maintenance of employee benefits data. Supports data entry and updates in PeopleSoft for benefits-related information under the direction of the Benefits team. Assists with activities related to the quarterly Dependent Eligibility Verification (DEV) process. Helps run and review error reports and makes corrections as instructed to ensure accuracy and compliance.
- Assists in responding to benefits-related phone calls and emails in a timely and accurate manner by providing information or routing inquiries to the appropriate team member. Provides backup support to other Benefits team members as needed to ensure smooth operations and continuity of service.
- Assists with Affordable Care Act (ACA) data entry, enrollment, and tracking activities. Supports ACA/SCO server data entry functions and helps review data for accuracy and completeness to maintain integrity for federal reporting requirements. Provides assistance in meeting key deadlines by entering ACA benefits enrollments into Employee Benefits Administration and updating Workforce Administration as directed.
Knowledge Skills and Abilities
The ideal candidate will have strong knowledge of HR and personnel practices, particularly in benefits administration, and demonstrate the ability to perform all key responsibilities with accuracy and efficiency. They should possess excellent organizational skills to manage multiple projects, prioritize tasks, and meet deadlines, along with proficiency in data entry and attention to detail. Effective verbal and written communication skills are essential, as is experience using PeopleSoft HR systems to run processes, monitor completion, and interpret results. The candidate should be a collaborative team player with outstanding interpersonal skills, capable of working independently while following direction, and contributing meaningfully to the organization’s growth. Experience in a diverse academic environment is preferred, along with the ability to share responsibility for team goals and deliver results.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
• Equivalent to three years of administrative support experience required.
• Bachelor's Degree preferred.
• Working knowledge of PeopleSoft functionality preferred.
• Prior experience working with employee benefits or payroll is a plus.
Physical Summary
- Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).
Department
HR Service Group
Classification
Administrative Support Assistant II
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,565 (Step 1) - $5,092 (Step 20) per month.
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Benefits
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY
It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.