Join the vibrant community at California State University, Long Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.
As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.
Job Summary
The Associate Director of Financial Aid Systems is responsible for overseeing the CMS (Oracle/Peoplesoft) Student Administration Financial Aid Module and the fiscal operations of a comprehensive student financial aid delivery system that administers more than $340 million annually. This role provides strategic leadership in the effective use of existing systems and the implementation of new technologies to ensure high-quality service delivery. The Associate Director leads process improvement initiatives to enhance operational efficiency and effectiveness, applies project management best practices to advance departmental objectives, and oversees required statistical, financial, and compliance reporting.
Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities
- Provide leadership and strategic direction for the PeopleSoft Student Administration Financial Aid Module, including the development, optimization, and implementation of automated processes and technologies to improve operational efficiency. Ensure the timely and accurate delivery of financial aid to students during critical processing periods throughout the academic year.
- Manage the financial aid systems team, ensuring effective coordination, planning, and oversight of workflows to support accurate system configuration and annual processing activities. Identify and recommend enhancements to operational practices and promote ongoing staff professional development.
- Manage and coordinate required financial aid data reporting activities in compliance with federal, state, and system-wide requirements.
Department
ES Financial Aid
Duration of Appointment
This is a regular, at-will position.
Classification
Administrator II
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
- Hiring Range: The hiring range for this position is $8,339 - $10,000 per month commensurate with candidate's education, experience, skills, and training.
Benefits
At California State University (CSU), we prioritize the health, growth, and success of our employees through a robust benefits program designed to support your well-being, financial security, and professional growth. This management-level position includes an attractive benefits package with 16 hours of vacation accrual per month plus a wide range of other benefits.
Core Benefits Include:
- Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs.
- Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
- Educational Benefits: Tuition fee waivers for employees and eligible dependents.
- Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
- Additional Perks: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.
The CSU offers comprehensive benefit packages tailored to individual bargaining units. Candidates are encouraged to review the applicable CSU Employee Benefits Summary for details on the benefits available.
Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements your base salary.
Knowledge, Skills, and Abilities
The ideal candidate consistently delivers high‑quality service by anticipating and meeting the needs of both internal and external customers with professionalism, empathy, and a positive attitude. They demonstrate strong strategic thinking by seeing the big picture, setting priorities, and creating an environment that encourages innovation. They proactively identify opportunities for improvement, make well‑informed decisions, and apply creative problem‑solving skills by combining analysis, experience, and sound judgment. They also build strong teams by fostering trust, collaboration, and shared purpose while developing others through coaching, mentorship, and clear guidance. In addition, they are committed to continuous learning and staying current with industry developments and emerging practices to strengthen professional knowledge and service delivery.
This candidate excels in organizing and monitoring workflow, prioritizing tasks under heavy workloads, and ensuring accuracy and compliance in all processes. They possess strong technical expertise, including proficiency with online student information systems (such as PeopleSoft), imaging systems, and financial aid processing, verification, and program administration. They effectively analyze user needs, develop detailed specifications, and design or maintain complex business rules and data structures while safeguarding data integrity through approved processes and testing procedures. With strong interpersonal and written communication skills, they maintain cooperative working relationships and uphold service values that emphasize dignity, respect, fairness, and alignment with the institution’s mission. They also ensure operational continuity by maintaining clear documentation of roles, responsibilities, strategic activities, and outcomes, supporting both transparency and organizational excellence.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to a bachelor's degree in a related field (education, business, social sciences) and a minimum of three years of related experience required. Master's degree preferred. Minimum of five years of related experience is strongly desired.
Application Procedures
Click “Apply Now” to complete the CSULB Online Employment Application.
Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Physical Summary
Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).
Additional Information
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.