Join the vibrant community at California State University, Long Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.
As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.
Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.
Job Summary
The Assistant Director, Athletics and Transfer Credit Evaluations provides leadership and coordinates strategies to ensure operational effectiveness, accuracy, and equitable resource allocation to meet production goals. Under the direction of the University Registrar, this position is responsible for reviewing institutional philosophy and policy in order to develop procedures for the enhancement of student service delivery in Enrollment Services (ES) while supporting campus compliance with applicable federal, state and system-wide regulations.
Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities
- Operations & Policy - Provide day-to-day, hands-on leadership and guidance in implementing policies and directing the operational functions associated with efficient, accurate, and timely processing of Athletics and Transfer Credit Evaluations. Develops, implements, and coordinates the workload priorities and creates, compiles, and maintains statistical reports and programs to assist with workload management.
- Data Analysis & Systems/Process Recommendation - In collaboration with the University Registrar, identifies University and ES priorities and develops plans for efficient and effective support and implementation. Creates, prepares, and analyzes reports; monitors workload; and compiles data as required to evaluate ES activities and programs in support of students.
- Communication - In collaboration with the University Registrar, develops and maintains messaging and a communication plan for Student Records communications that affect internal and external stakeholders and customers. Supports the University Registrar in identifying and drafting new communications and incorporating information/instructions pertaining to new initiatives as relevant in existing communications.
- Personnel Management - Manages the Athletics and Transfer Credit Evaluations units, including handling of personnel matters. Provides second-level management for the Student Records where necessary. Creates and maintains an effective team with an emphasis on professionalism and excellence in student service. Establishes clear production goals and deadlines, ensuring all staff are on track to perform as expected.
Department
ES Student Records
Duration of Appointment
This is a regular, at-will position.
Classification
Administrator I
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
- Hiring Range: The hiring range for this position is $6,250 - $7,083 per month commensurate with candidate's education, experience, skills, and training.
Benefits
At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.
To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:
- Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
- Health Coverage: A variety of medical, dental, and vision plans.
- Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
- Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
- Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
- Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.
Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.
Knowledge, Skills, and Abilities
The ideal candidate will possess extensive knowledge of student records operations, policies, and procedures, with demonstrated experience working in automated student information systems and managing complex projects from planning through implementation. They will have the ability to analyze and interpret academic policies, exercise sound judgment in resolving complex issues, and make informed recommendations when exceptions to policy are warranted. The successful candidate will also be skilled in supervising and developing staff through effective training, coaching, performance management, and workload monitoring while ensuring operational efficiency and continuous improvement. Additionally, they will have strong analytical, research, and reporting skills, the ability to leverage technology to achieve project goals, and experience communicating and collaborating effectively with senior leadership, faculty, staff, and diverse campus communities.
Equally important, the ideal candidate will demonstrate a strong commitment to customer service, professionalism, and collaboration. They will treat students, faculty, staff, and external stakeholders with respect, empathy, fairness, and diplomacy, particularly when addressing sensitive or complex situations. The candidate will be an effective communicator who can translate data into meaningful insights that inform decision-making, build relationships across the institution, and foster teamwork to achieve shared goals. They will maintain accurate documentation of roles, responsibilities, and processes to support operational continuity, ensure the integrity and quality of student data, and work collaboratively to influence positive change, strengthen partnerships, and advance the strategic objectives of Enrollment Services and the university.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Bachelor’s degree in a related field and three years of related experience required. Master’s degree preferred. Minimum of three years of experience supervising and training processing staff in Student Records. Experience coordinating an operational unit in a large, fast-paced environment and working with a diverse population of employees.
Application Procedures
Click “Apply Now” to complete the CSULB Online Employment Application.
Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Physical Summary
Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).
Additional Information
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.