Join the vibrant community at California State University, Long Beach (CSULB)!
Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.
As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.
Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.
Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.
Job Summary
This position will provide specialized technical support to the MSW Distance Education Program offered by the School of Social Work, currently at two off-campus locations (Sonoma State University and CSU Channel Islands). To manage the operation, coordination, and execution of instructionally related video conferences through video conferencing technology such as Zoom Video Communications.
Key Responsibilities
- During each teleconference, provide technological support to faculty. This involves (a) testing connections late in the week prior to broadcast days; (b) testing connections 30 minutes before the start of each class and remaining in the classroom through the remainder of the instructional day; (d) managing content sharing (i.e., transitioning between screens showing faculty, PowerPower slides, handouts, DVDs, etc.); and (e) monitoring each teleconference in real time using streaming video to ensure that both near-end and far-end participants have quality input and reception.
- Set teleconference schedules with off-campus participants to include test and teaching days, send emails to all participants, and upload special content as needed for each faculty member or local Site Coordinator.
- Establish and ensure reliable call connectivity with the off-campus participants. This involves not only the primary teleconference site but also a back-up teleconference location, so that faculty and students will not be inconvenienced by technical difficulties.
- Perform systems testing and checks with external video-teleconferencing communication (VTC) bridging entities and with site IT techs at both Santa Rosa JC and Ventura College.
- Provide training and assistance to faculty on how to maximize the benefits of teleconferencing systems and other distance education technology in instructional efforts. This is not limited to same-day teleconference assistance but will include training sessions on a variety of electronic media, flash-, cloud-, and other web-based media as well as interactive learning tools.
- Act as the centralized VTC network maintenance focal point, coordinating with appropriate in-house resources and vendors for maintenance support.
- Trouble-shoot School of Social Work audio/visual systems.
- Maintain understanding of current and new educationally related technology, with ongoing training as appropriate.
- Track, document, and report on VTC utilization. Provide analysis of utilization trends.
- Provide support, as needed, for desktop-based video conferencing systems.
- Ensure that hardware is safely set up for video-enabled meetings (e.g., camera placement, cabling, tripping hazards).
- Ensure that technology is compatible with any Bob Murphy Access Center (BMAC) accommodations for students.
Department
Social Work
Time Base/Duration of Appointment
This is a temporary hourly/intermittent position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Classification
Media Production Specialist I
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
The salary range for this classification is $26.37 to $38.41 per hour.
The salary rate for this classification is $26.37per hour.
Knowledge, Skills, and Abilities
The ideal candidate will have the ability to interact effectively with technicians at on-campus and off-campus sites and be able to problem-solve technological issues. Experience in providing technological support to faculty teaching via video conferencing systems and experience in design and implementation of instructionally related VTC systems desired. Knowledge about higher education, distance education programs, technology utilized for virtual meetings/classes, and how to develop a team virtually. Demonstrated competence in collaborative work, communication strategies, team building, and service. Strong commitment to social work education and the ability to communicate with ethnically and culturally diverse population cohorts. Knowledge of ways to enhance technological integration and connections between people engaging from remote locations. Demonstrated competence in inclusive practices for all participants in virtual meetings, particularly during hybrid meetings where some are gathered in person and some are attending virtually. Calm demeanor and ability to respond to urgent situations with a measured approach that includes instead of excluding colleagues, students, and other key stakeholders
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
• Equivalent to a bachelor's degree in a related field and six months of related professional or technical experience required.
• Experience with interactive audio-video communication technology hardware and software (e.g., video conferencing systems utilizing proprietary technology) preferred.
• Two (2) years’ experience in higher education, education technology, or technology field preferred.
•Commitment to all-day Saturday schedule. Attendance at monthly DE meetings.
Application Procedures
Click “Apply Now” to complete the CSULB Online Employment Application.
Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Physical Summary
Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).
Additional Information
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.