Quality Assurance Specialist (TUC- Strength United)

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Work type: Auxiliary
Location: Northridge
Categories: Full Time


Empowering Families, Ending Violence and Developing Leaders


Major Duties

Information Technology (IT) – Under the supervision of the Support Services Coordinator the Quality Assurance Specialist will assist in the purchasing, upgrade and maintenance of all systems with the agencies IT vendor, working with staff to problem solve computer issues and submitting general agency IT notifications. Data Management – Assists Support Services Coordinator in administering agency wide data management systems, development of data fields, reports and grant reporting data requirements, addressing program managers data needs and problem solving when data system errors occur.  Quality Assurance – will conduct internal audits of client records, monthly reports, service logs and any other records that are related to the requirements set by contract/grant funded programs; prepare internal reports detailing the audit findings; assist the Program Managers and Clinical Supervisors in providing targeted trainings for program staff; conduct follow up reviews to ensure that chart deficiencies have been corrected by program staff; maintain audit tracking database, monitor and track areas for follow up and correction by program staff; co-lead documentation and billing trainings for program staff in partnership with clinical staff; and interface with direct service staff , supervisors and managers in a professional and diplomatic manner. Will ensure thorough compliance monitoring, effective systems of proactively reporting out due dates and compliance status updates.  Facilities Support Requests – when involving IT systems will aid onsite partners to respond and effectively solve IT issues at hand. Will perform other duties as assigned.


Equivalent to graduation from an accredited college or university with an A.A. and/or enrollment in or completion of a B.A./B.S. preferred. Experience related to compliance monitoring, outcome measurement, and/or research is preferred. Bilingual English/Spanish preferred, but not required.


Knowledge, Specialized Skills, and Abilities: Must demonstrate an acceptance and respect for cultural diversity in all its forms, including ethnicity, sexual orientation, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically linguistically, and culturally diverse environment. Must present themselves in a professional manner. Thorough knowledge of correct English grammar, spelling, and punctuation and possess excellent written, communication and organizational skills; attention to detail and accuracy in all areas of work is required; possess computer literacy (email, word and excel). Knowledge of Mastery of Excel preferred. Must be able to write reports and business correspondence; ability to effectively present information and respond to questions from direct service staff, supervisors and managers. Must be able to work independently and complete tasks within pre-established timelines; and interact effectively with team members and provide feedback diplomatically and constructively. Must travel to the Center’s sites in Van Nuys, Northridge and Valencia.


Pay, Benefits, & Work Schedule

This position is employed through The University Corporation (TUC).


The anticipated hiring range: $20.12 per hour


General Information



Per CSUN/TUC Mandate, the candidate will be required to show proof of COVID 19 vaccination including booster.  


Physical Requirements and Work Environment:

Work is performed in an office setting with a low-to-moderate noise level; employee will need to utilize their personal vehicle for travel to and from meetings outside the office; employee must regularly communicate by telephone, written communications and in-person with staff, families served, partners, funders and other professionals; occasionally lift, carry and position objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


How to Apply

Please complete the online application/resume upload submission process in order to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best-qualified candidates and invite them to participate in the interview process.


Application Screening begins 08/19/22 and will continue until the position is filled.

In order to be considered in the initial review, applications must be submitted prior to the date listed above.

Application submissions received after the application screening date will be reviewed at the discretion of the University.


For more detailed information on the application and hiring process, please view the link below:



Equal Employment Opportunity

The University Corporation is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Applicants who wish to request an accommodation for a disability may contact the Office of Equity and Diversity at (818) 677-2077.

Advertised: Pacific Daylight Time
Applications close:

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