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Complaint Resolution Manager

Apply now Job no: 533718
Work type: Management (MPP)
Location: Pomona
Categories: MPP, At-Will, Compliance/Legal, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Type of Appointment: Full-time, Management Personnel Plan (MPP I)

Anticipated Salary Range: $90,000 to $94,944 annually (Commensurate with qualifications and experience)

Benefits Include: (15) Paid Holidays, (24) Vacation Days, Hybrid work schedule available, CSU Benefits Summary 

Recruitment Closing Date: Open Until Filled

 

THE DEPARTMENT:

The Office of Equity and Compliance (OEC) strives to foster an inclusive campus culture where all students, faculty, staff, and visitors are treated with respect and dignity. OEC is committed to cultivating a campus environment where members of our community can learn and work free of sexual misconduct, discrimination, harassment, and retaliation. The OEC team endeavors to support this commitment through the following efforts:

  • Maintaining high visibility and transparency,
  • Promoting accountability
  • Education and Programmatic Initiatives
  • Encouraging and Empowering individuals to report           

 

DUTIES AND RESPONSIBILITIES: 

Investigations

  • This position will collaborate and consult with the Assistant Vice President of OEC regularly to monitor, manage, and assess incidents related to sexual harassment, sexual misconduct, discrimination, harassment and retaliation (DHR). 
  • Manages day-to-day responsibilities associated with Title IX/DHR investigations, with particular emphasis on investigating alleged cases of sexual harassment, sexual misconduct, and discrimination based on the protected categories enumerated in relevant California State University Executive Orders. In addition, the incumbent will respond to complaints filed with the Department of Fair Employment and Housing (DFEH) the Equal Employment Opportunity Commission (EEOC) and with the Office of Civil Rights (OCR).
  • When a complaint is filed, the Complaint Resolution Manager will conduct a prompt and thorough investigation, which includes providing supportive measures, identifying and interviewing witnesses; gathering and securing relevant documentation; and identifying other information that would be helpful in bringing the matter to a resolution. The incumbent acts as a neutral party fact finder in the investigation and provide a detailed report summarizing the findings of the investigation in accordance with the relevant CSU Executives Orders.
  • The Complaint Resolution Manager ensures a timely well-documented investigative process, maintains accurate and thorough records and notes of investigatory process, creates comprehensive written investigatory reports that clearly identifies the issues investigated, summarizes the evidence, and makes findings under University policy, and may recommend appropriate remedial steps.
  • Additional responsibilities of the position will include: contacting all involved parties and providing information about the investigatory process; analyzing information and working with the appropriate university offices in the course of investigations; maintaining accurate and thorough investigatory files and reports; providing ongoing updates to the Assistant Vice President; and continuously identifying and integrating best practices in Title IX/DHR.
  • The Complaint Resolution Manager will collaborate and coordinate with the Assistant Vice President to identify and address systemic problems in tandem with other University procedures to ensure policies are communicated to all constituencies. The position will assist with the development and implementation of a case management database to organize, manage, and track all incidents.

 

Education and Training

  • This position will assist with the development and implementation of comprehensive training programs for students, faculty, and staff. The training will meet the requirements of CSU Executive Orders and will be in compliance with applicable policies, state and federal laws.

 

Other Areas of Compliance

  • This position will assist with other areas of compliance as requested, such as assisting Academic Affairs departments, and other Divisions on campus in developing diversity recruitment strategies, monitoring the diversity component in the recruitment and selection of faculty and administrators and providing support to search committees by researching and providing appropriate diversity-related resources. The position will assist in the management of the diversity statistics for hiring and facilitate committees or task forces as needed.

 

QUALIFICATIONS:

  • Bachelor's degree in human resources, public administration, or related field is required. 
  • One (1) year of experience in conducting Title IX and DHR investigations.
  • Experience developing and delivering effective training programs.
  • Knowledge of current state and federal law and regulations related to discrimination, harassment and retaliation compliance for educational institutions. Ability to manage multiple, on-going caseload of incidents and complaints. Must have a demonstrated ability to conduct complaint investigations, perform data analysis, and communicate effectively. Demonstrated commitment to diversity and inclusivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact. Ability to apply legal and policy standards. Excellent interpersonal and oral communication skills. Excellent organizational and analytical skills. Ability to clearly communicate ideas and recommendations and to write clear and concise reports. Ability to maintain confidentiality and act with professionalism, sensitivity and neutrality. Ability to use appropriate judgment when making decisions and recommendations. Attention to detail is required. Presentation and facilitation skills with emphasis on education and training for a wide audience, including but not limited to students, faculty and staff with responsibilities in resolving Title IX/DHR matters. Excellent problem solving and conflict resolution skills.

 

PREFERRED EXPERIENCE: 

  • Master's degree or J.D.
  • Knowledgeable of and ability to interpret the federal and state laws regarding civil rights, discrimination, harassment and affirmative action.
  • Experience in a collective bargaining environment in a university setting.
  • Knowledge and experience with gender/sexual violence issues and effects of sexual assault on victims, survivor recovery, medical and legal procedures.

 

 

 

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/.

 

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/.

 

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

 

Conflict of Interest 

This position is a “designated position” in the California State University’s Conflict of Interest Code.  The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations.  For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml.   

 

Outside Employment Disclosure 

Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request.  For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml.   

 

Child Abuse/Neglect Reporting Act (CANRA) 

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

 

Security & Fire Safety 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.

 

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.

 

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

 

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status.  We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.

 

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.

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