Type of Appointment: Full-Time, Probationary

Job Classification: Student Services Professional III

Anticipated Hiring Range: $5,276 - $6,200

Work Hours: Monday-Friday 8am-5pm

THE DEPARTMENT:

Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, it’s programs and uniqueness; attracting and recruiting a diverse and high achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and, providing timely, accurate and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools and community organizations and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate Community Partnerships and Expanding Access in the Office of the President.

DUTIES AND RESPONSIBILITIES:

Counseling and Advising Services:

• Strategic Planning: Design, develop, implement, and evaluate inclusive strategies to provide timely and accurate information about Cal Poly Pomona, the admissions process, and the California State University system to students, parents, and other stakeholders.
• Community Engagement: Provide supportive counseling services at community colleges and high schools, conducting pre-admissions advising.
• Information Sharing: Educate stakeholders about admissions eligibility requirements and selection criteria, and provide comprehensive information to prospective undergraduate and graduate students.
• Holistic Support: Assist students with a range of concerns, using tact and sensitivity regarding personal issues such as residency status, disabilities, academic standing, and financial hardship.
• Resource Guidance: Connect students with campus departments and services based on individual needs and circumstances.
• Workshops and Advising: Develop and conduct engaging workshops on application processes, transfer procedures, standardized testing, and financial aid.
• Knowledge Maintenance: Stay current with professional practices, counseling theories, enrollment strategies, trends, and admissions policies.
• Program Development: Contribute to on- and off-campus programs that support academic excellence, equity, and diversity.

Recruitment:

• Strategic Support: Assist in developing and executing comprehensive strategies for high school and transfer student recruitment, including out-of-state efforts.
• Performance Indicators: Meet key performance indicators for recruitment activities, examining enrollment trends to inform strategy.
• Liaison Role: Serve as a point of contact with out-of-state schools, providing information and support to prospective students.
• Promotional Activities: Support the development of recruiting materials and branding to increase Cal Poly Pomona’s exposure.
• Presentations: Conduct motivational and informational presentations for diverse audiences regarding academic, cultural, and student assistance programs.
• Community Representation: Represent the University at community events, college fairs, and other recruitment activities.
• Collaboration: Work with campus partners to facilitate the enrollment of students from special programs and populations.

Transfer Success Pathways Coordination:

• Relationship Building: Maintain and foster relationships with prospective students, applicants, counselors, and parents regarding the Transfer Success Pathways program.
• Program Coordination: Coordinate, develop, implement, and assess campus events and activities related to the Transfer Success Pathways program.
• Pre-Admission Counseling: Provide admissions information and pre-admission counseling via various channels to prospective students and applicants.
• Education Planning: Assist students in developing education plans to transfer to the University within the designated timeframe.
• Data Management: Utilize the Transfer Planner system to track student progress and provide necessary data for reporting.
• Communication: Ensure consistent and effective communication with prospective students and campus leadership about the program.
• Event Representation: Promote the Transfer Success Pathways program at various recruitment events.
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OREP:

• Staff Development: Participate in staff development, meetings, and major events to promote the University.
• System Testing: Conduct testing of systems used by OREP, adhering to established policies and procedures.
• Compliance and Integrity: Ensure compliance with laws and policies, maintaining the integrity of student records and data.
• Extended Support: Work extended hours, weekends, and evenings as needed to support OREP programs and services.

QUALIFICATIONS:

• Bachelor's Degree - Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
• DL NUMBER - Driver License, Valid and in State
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
• Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

PREFERRED QUALIFICATIONS:

• Must have excellent written and oral communication skills.
• Outstanding interpersonal and social skills in dealing with a diversity of people.
• Ability to work independently; to use good judgment, take initiative and resourcefulness in planning work assignments; attention to detail and follow-through.
• Must have the ability to present and articulate complex requirements and policies concerning enrollment services; be able to respond to in- person, telephone and electronic inquiries.
• Must have proficiency with computers, the Internet, word-processing and simple databases.
• Specialized skills desirable: experience and leading student workers.
• Preferred: bilingual in any one of the following languages: Spanish, Chinese Mandarin, Vietnamese, Korean, Hmong, Sign Language, or Tagalog.
• As assigned, able to work extended hours, evening, Saturday and Sundays in support of departmental or campus programs and events.
  
  
  

Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.

We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.

More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

CSU Classification Salary Range

This position is part of the Student Services Professional (SSP) bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website.The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $5,276 and maximum $7,517 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at the California Child Abuse and Neglect Reporting Act policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at the Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.