Cal Poly Pomona Job Opportunities

Type of Appointment: Full Time, Probationary

Job Classification: Information Technology Consultant - Foundation

Anticipated Hiring Range: $5,667 to $6,250 per month

Work Schedule: Monday - Friday, 8:00am - 5:00pm


THE DEPARTMENT:

The Mobile and Web Applications unit is dedicated to designing, developing, and maintaining innovative digital solutions that support the campus community. From mobile apps and web platforms to dynamic websites and integrated information systems, the unit ensures accessibility, functionality, and user-focused experiences that align with the institution’s goals.

DUTIES AND RESPONSIBILITIES:

CRM Administration

• Assist with the day-to-day maintenance and configuration of the CRM system under the guidance of senior staff.
• Support the setup of user accounts and help maintain security settings and access permissions to ensure data accuracy and confidentiality. 
• Work with team members to document user needs and help translate them into basic CRM tasks or updates.

Data Analysis and Reporting

• Assist in collecting, organizing, and reviewing data related to student and academic performance under supervision.
• Help prepare standard reports and dashboards using established templates to support departmental needs.
• Support team efforts by identifying and documenting basic data discrepancies or trends that may inform process improvements.

System Enhancements and Integration

• Collaborate with IT developers to implement customizations, enhancements, and integrations that extend the CRM system's capabilities.
• Stay updated on CRM industry best practices and emerging technologies to recommend system upgrades and enhancements.

Project Coordination

• Assist in the planning, execution, and coordination of CRM-related projects, including system upgrades, migrations, and new feature implementations.
• Monitor project timelines, allocate resources, and ensure timely delivery of services.

Support and Training

• Provide technical support and training to end-users, ensuring they can effectively utilize CRM features and functionalities.
• Serve as a point of contact for troubleshooting and issue resolution, collaborating with IT support teams when necessary.

QUALIFICATIONS:

• Combination - To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
• Incumbents at this level meet the entry qualifications as defined by the individual classification. The incumbent may be inexperienced or have limited experience in the specific technical field, but usually possesses the general education, training, license or certification pertinent to the body of knowledge encompassed by the technical specialty. Typically, the incumbent works under direct supervision and is able to demonstrate a basic understanding of the standard principles and terminology associated with the technical specialty, address common problems of limited scope, and demonstrate work-ready communication skills.
• Basic understanding of information systems and technology principles, particularly in relation to enterprise or business applications.
• Familiarity with the general purpose and function of CRM systems (e.g., Salesforce, Slate, or similar), including how they support user engagement and data tracking.
• Foundational knowledge of data organization, reporting, and basic analysis using tools such as Microsoft Excel or Data Query tools. 
• Awareness of project coordination fundamentals, such as tracking timelines, managing tasks, and supporting documentation. 
• Understanding of user support concepts, including troubleshooting steps, help desk practices, and communicating technical information clearly.
• Willingness and ability to learn new technologies, software tools, and university systems through training and guided practice.
• Ability to learn and apply new technologies, systems, and tools with guidance and supervision.
• Strong attention to detail and ability to follow standard procedures for data entry, reporting, and documentation.
• Effective written and verbal communication skills to interact professionally with technical and non-technical users.
• Basic problem-solving skills and a willingness to escalate more complex issues appropriately.
• Ability to manage time effectively and prioritize multiple tasks in a collaborative team environment.
• Capacity to document processes, user needs, and system issues clearly and accurately.
• Customer service orientation with a proactive and positive attitude toward supporting end users and team goals.

PREFERRED QUALIFICATIONS:

• Experience working in a higher education environment
• Exposure to or hands-on experience with CRM platforms
• Familiarity with reporting tools or data visualization platforms
• Understanding of data privacy, security, and accessibility standards
• Demonstrated interest in technology solutions that improve student services, user experience, or institutional effectiveness.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

CSU Classification Salary Range

This position is part of the CSUEU bargaining unit 9. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $4,094 and maximum $7,881 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy.

Conflict of Interest

This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to the Conflict of Interest policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at the Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.