Type of Appointment: Full-Time, Probationary
Job Classification: Student Services Professional III
Anticipated Hiring Range: $5,540 - $6,324 per month
Work Hours: Monday - Friday, 8am - 5pm, unless otherwise notified
Recruitment Closing Date: October 30, 2025
THE DEPARTMENT:
The Office of New Student Programs and Family Engagement, within the Division of Student Affairs, establishes and leads a comprehensive institutional program to encourage and promote a positive partnership and connection with parents and families in support of student’s educational success and persistence to graduation. This unit within the office supports the services and activities for parents and families under one functional administrative structure to ensure optimum coordination and resource management, timely response and referral and identification of additional opportunities to enhance parent/family relations and outreach.
DUTIES AND RESPONSIBILITIES
PROGRAM DEVELOPMENT & COORDINATION
- Together with the Senior Coordinator, plan and implement the Bronco Family Orientation (both in-person and virtual) along with parent and family engagement throughout the year. Tasks include, but are not limited to: implementing program agendas, assisting with room reservations, coordinating event speakers, ordering and preparing materials/catering requests, reviewing and contributing to presentation templates.
- The Coordinator shall develop in collaboration with the senior coordinator, necessary educational sessions/workshops for parents/families that are complimentary to the mission and goals of the University and the Office of New Student Programs and Family Engagement.
- Responsible for exploring additional methods for parent and family engagement with campus community and continued support of new students.
- Along with Senior Coordinator, develop opportunities for additional parent and family engagement that incorporate cross-divisional support and generate additional revenue streams.
- Responsible for the day-to-day operations of parent and family orientation programs including execution of guest check-in process, develop student schedules to meet the needs of the department, delivery of information, facilitation of program components, logistical support, liaison with campus constituents and conflict resolution for parent/family constituent groups.
- Design, develop, implement and evaluate assessment of all parent/family program effectiveness according to national standards and establish learning outcomes.
MARKETING/COMMUNICATION
- Designs, develops and distributes parent/family marketing materials including the accuracy of brochures, postcards, parent resource guide, information pieces, monthly Bronco Family Newsletter, electronic communications, as well as online presence (website/social media).
- Utilize engagement metrics to develop innovative communication strategies and recommend opportunities to build a bridge between the department and academic learning community.
- Market, support and recommend topics for the monthly virtual Bronco Family Chats including, updating presentation, coordinating with guest speakers, finding ways to increase attendance and participation.
- Serve as a parent/family contact and respond to student and family concerns, problems, challenges, as appropriate, including serving as a liaison with other division or campus staff to increase outreach and connection.
- Understand appropriate levels of confidentiality, including privacy laws (FERPA, HIPAA), annual fund and budget management.
ADMINISTRATIVE SUPPORT
- Develop learning outcomes, assessment and programmatic goals for all areas within parent and family engagement.
- Utilize surveys, focus groups, interviews and anecdotal information to inform the program’s decision-making process.
- Develop streamlined reports to present this data as well as think of ways in which to use the data to recommend changes made within the area.
- Benchmark data based on trends in higher education as well as standards in higher education.
- Manage departmental communication platforms, including Bronco Family email inbox, Parent and Family hotline, and social media.
STUDENT HIRING & TRAINING
- Recruit, recommend for hire, train, and lead Parent and Family student leader team of approximately 10 students, including orientation leaders and office assistants.
- Ensure recruitment practices are inclusive and yield an applicant pool reflective of the CPP student population.
- Provide task direction, work assignments, performance feedback, conduct expectations, and corrective action.
- Ensure student leaders execute their responsibilities appropriately and effectively as representatives of the department, division, and university.
- Follow all university employment guidelines and comply with labor laws.
- Regularly assess training curriculum for effectiveness and make improvements.
- Process and maintain student hiring paperwork and payroll, in collaboration with other departmental staff and division operations staff.
- Develop a training and onboarding plan for student leaders that includes conflict resolution, support and wellbeing, peer-to-peer support, customer service and communication, ways to navigate complex parent and family conversations/situations, as well as other practices within the field of student services.
- Collaborate with campus partners across the university to ensure the student leaders have the knowledge and skills to support the transition of new students and their families to Cal Poly Pomona.
MINIMUM REQUIREMENTS
- Combination - Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
- Driver License, Valid and in State Valid CA Driver's license with insurance.
- Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
- Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
PREFERRED QUALIFICATIONS:
- A master’s degree in higher education or related fields is strongly preferred.
Out of State Work
The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the CSU Out-of-State Employment Policy.
Background Check
Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the CSU Background Check Policy.
CSU Classification Salary Range
This position is part of the Academic Professionals of California (APC) bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $5,540 and maximum $7,893 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.
Employment Eligibility Verification
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to the Acceptable I-9 website.
University Driving Requirements
Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy.
Child Abuse/Neglect Reporting Act (CANRA)
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at the Child Abuse/Neglect Reporting policy.
Security & Fire Safety
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.
Pay Transparency Nondiscrimination
As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.
Equal Employment Opportunity
Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Other Notices
For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.
