Type of Appointment: Full-time, Probationary
Job Classification: Student Services Professional III
Anticipated Hiring Range: $5,540 monthly maximum
Work Schedule: Monday - Friday 8:00 am - 5:00 pm
THE DEPARTMENT:
The purpose of this position is to coordinate and enhance programs that support the academic transition, success, and persistence of first-year and pre-college students, with a primary focus on the Bronco Scholars Program (BSP). This role leads the design, implementation, and assessment of the summer bridge experience, providing holistic academic, social, and personal support to incoming students through intentional advising, peer mentoring, and community-building activities. The position also supports Early Assessment Program (EAP) outreach by partnering with local K–12 schools, families, and educators to promote college readiness and facilitate a smooth transition to Cal Poly Pomona and the CSU system. In addition, the coordinator tracks and evaluates student outcomes to inform continuous program improvement, strengthens partnerships across campus and regional networks, and contributes to broader student success initiatives. Through collaboration, data-informed practices, and equity-minded program development, this position plays a vital role in advancing the university’s mission to support first-generation, underrepresented, and underserved student populations.
DUTIES AND RESPONSIBILITIES:
Program Coordination – Supportive Pathways for First-Year Students (Bronco Scholars Program)
- Design, coordinate, implement and evaluate the annual Bronco Scholars summer program.
- Collaborate with strategic communications team with marketing and outreach for BSP, including integration with EAP presentations and school visits. Provide updates/announcements to regularly update the website and social media.
- Collaborate with campus partners to support coordinated services and ensure a seamless transition for students.
- Collaborate with Admissions to determine student eligibility for the BSP.
- Pull, review, and maintain daily applicant reports; update and track BSP applicants and enrolled participants to ensure accurate records and timely follow-up.
- Provide enrollment support for students, working collaboratively with Advising and the Math Department to facilitate course placement, registration, and program alignment.
- Work with the Math Department to determine appropriate enrollment and coordinate the setup of Bronco Scholars math course sections.
- Develop activities that foster belonging, community, and academic success for participants.
- Provide advising and coaching for BSP participants, addressing academic and personal success factors and connecting them to resources.
- Oversee in collaboration with assistant coordinator for student success with hiring, training, and supervising peer mentors and student assistants.
- Provide operational support for daily program activities (scheduling, attendance tracking, activity supervision, troubleshooting).
- Collaborate and provide leadership to student success coaches to track student progress, respond to early alerts, and support wellness.
- Provide training and mentoring to student success coaches.
- Coordinate workshops during the academic year in support to student development and academic skills development.
- Prepare and submit mid-year and annual reports on program outcomes and evaluation/assessment efforts.
- Assist in overseeing and tracking programmatic budget. Work administrative team to reconcile payments to vendors.
- Collaborate with the Learning Resource Center (LRC) to coordinate year-round academic support for BSP participants.
Program Outreach – Early Assessment Program (EAP)
- Serve as liaison in the absence of the senior coordinator or when appropriate between Cal Poly Pomona, the CSU Chancellor’s Office, and local districts to promote EAP goals and policies.
- In collaboration with EAP team, conduct workshops and presentations for students, parents, and educators on academic preparation, placement, and the transition to CSU.
- Provide individual and group coaching to support college transition steps (e.g., Bronco Portal, intent to enroll, orientation, summer bridge programs).
- In collaboration with EAP team, meet with high school administrators, counselors, and teachers to strengthen partnerships and support student readiness.
- When needed, deliver program materials, resources, and information packets to schools and community partners.
- Assist with planning and logistics of professional development for high school teachers, such as ERWC training and the annual Educator “Lunch and Learn.”
- Collaborate with high school counselors to help students identify senior-year coursework aligned with CSU multiple measures.
- Support recruitment of dual enrollment programs and provide related information sessions.
- Collect and analyze outreach data to inform planning with K–12 partners.
- When needed represent EAP at college fairs, community forums, and other outreach events.
- Maintain up-to-date knowledge of campus resources and connect students/families to appropriate services.
- Track and analyze student outcomes, surveys, and feedback to prepare reports and inform continuous program improvement.
- First-Year Experience and Partnerships
- Assist with the coordination of first-year experience programs and services, such as the Common Read and the PolyX showcases.
- When appropriate, partner with faculty and staff to design and implement interventions for first-generation, underrepresented, and underserved students.
- When appropriate, support with campus-wide student success initiatives, committees, and task forces.
- Represent CPP at regional meetings and collaboratives as needed.
- Contribute to departmental meetings, committees, and division-wide initiatives as needed.
QUALIFICATIONS:
- Combination - Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
- DL NUMBER - Driver License, Valid and in State
- Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
- The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
PREFERRED QUALIFICATIONS:
- Minimum Qualifications: Bachelor's degree and three years of progressively responsible professional student services experience.
- Alternatively, a master's degree in a related field can substitute for one year of experience, and a doctorate can substitute for all three years for certain counseling-focused positions.
- Knowledge of student advising, student development, program development and coordination, outreach, and support practices.
- Demonstrated ability to work effectively with diverse students, families, faculty, and community partners.
- Proficiency with Microsoft Office.
- Ability to work evenings/weekends and travel locally is required.
- Experience with academic preparation programs such as EAP, summer bridge/transition programs, or pre-college initiatives.
- Experience advising students facing academic preparedness gaps, first-generation college transition challenges, documented learning differences, or other barriers to academic persistence.
- Familiarity with K–12 educational systems, including academic preparation and placement initiatives.
- Strong organizational, communication, and public speaking skills.
- Experience using student data and advising systems (e.g., PeopleSoft, EAB Navigate, or CRM platforms).
- Bilingual proficiency in Spanish or other languages prevalent among partner school communities, where necessary to effectively conduct outreach and advising functions.
- Strong organizational and communication skills.
Out of State Work
The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.
Background Check
Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.
Education Code 89521 Requirements
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
CSU Classification Salary Range
This position is part of the APC bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website.The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $5,540 and maximum $7,893 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.
Employment Eligibility Verification
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.
University Driving Requirement
Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy.
Child Abuse/Neglect Reporting Act (CANRA)
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at the California Child Abuse and Neglect Reporting Act policy.
Security & Fire Safety
In compliance with state and federal crime awareness and campus security legislation, including the Jeanne Clery Campus Safety Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.
Pay Transparency Nondiscrimination
As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.
Equal Employment Opportunity
Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings.
Other Notices
For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.