Job Summary:
Under the direct supervision of Associate Dean for the International Extension Programs (IEP), this position provides professional student services support, including pre-admissions guidance, advising, and coordination of services for prospective and current students in the university’s self-support degree, certificate, and extension programs. This position also assists and supports in maintaining student records, immigration documentation by supporting Designated School Official (DSO) role, recruitment and enrollment activities for self-support programs.
Responsibilities:
• By following established guidelines, provide general information to prospective and current students regarding program offerings, admission requirements, and enrollment processes and referring complex inquiries to senior staff.
• Under close supervision, assist students with application processes by reviewing submissions for completeness and directing required documentation.
• Support basic student financial processes by providing standard information on tuition and payment options and routing inquiries as appropriate.
• Enter and update student data in systems such as PeopleSoft and CRM to maintain accurate records.
• Assist with issuing I-20s for IEP students in accordance with established guidelines, maintaining SEVIS immigration records, and supporting processes such as transfers (including transfers in and out of IEP), terminations, travel signatures, and changes of status.
• Assist with maintaining student records by entering, verifying, and updating information in accordance with established procedures.
• Support file review processes by checking documentation for completeness and flagging discrepancies for review.
• Support agent liaison activities, including communication with overseas agents, collecting reference checks, and preparing agent agreements.
• Provide general administrative support for student services operations, including scheduling and coordination tasks.
• Provide basic advising support to students by answering routine questions and referring complex academic or immigration-related concerns to appropriate staff.
• Assist with appointment scheduling and preparation of advising materials.
• Support workshops and information sessions by coordinating logistics and materials.
• Assist in coordinating student orientations and informational sessions by preparing materials, scheduling logistics, and supporting event delivery.
• Provide support for outreach and recruitment activities through routine communications and event assistance.
• Assist in compiling basic data for reports related to student applications and enrollment.
• Support updates to program materials such as guides and handbooks under direction.
• Other classification-related duties as assigned.
Minimum Qualifications:
• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
• Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above be substituted for the required education on a year-for-year basis.
Required Qualifications:
• Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.
• Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff, and faculty.
Preferred Qualifications:
• Work experience as a Designated School Official (DSO) is preferred.
• Work experience as an international student advisor is preferred.
• Work experience in the university admissions and enrollment process is preferred.
Compensation and Benefits:
The salary offered will take into account internal equity and experience among other factors.
Initial salary placement will be $4,150 per month for qualified candidates.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time / Non-Exempt/ Temporary (up to one year with the possibility of further renewal)
Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is: May 8th, 2026 at 11:55PM
California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act