Job Summary

*This is a part-time (.75 FTE) 30 hours a week benefited position.*

The Student Union/Student Services Center Community Service Officer reports to the Police Lieutenant. The Community Service Officer (CSO) is responsible for providing a safe and secure environment for students, staff and visitors. They conduct visible patrols within and around the perimeter of the Student Union and Student Services Center. The CSO also acts as a liaison between the University Police Department (UPD) and Student Union/Student Services Center management as well as establishes positive relationships with students and staff.

Key Responsibilities

• Perform foot patrol inside SSC and Student Union
• Perform perimeter checks of SSC and Student Union
• Alternate between posting in the SSC Main Lobby and Student Union Welcome Desk
• Address security concerns of SSC and Student Union staff
• Coordinate with UPD Patrol Officers to address criminal incidents and persons experiencing a mental health crisis
• Report suspicious activity to the Watch Commander
• Provide assistance to students and staff as requested and appropriate
• Respond to non-criminal calls for services and as directed by the Watch Commander.
• Check in regularly with SSC and Student Union staff
• Fulfill Clery obligations as a Campus Security Authority
• Respond to alarms and emergency incidents as appropriate and as directed by the Watch Commander
• Assist University Police with crisis response as appropriate
• Serve on Student Services Center Building emergency preparedness and response team.
• Submit reports and provide updates regarding incidents
• Produce and enter reports into Maxient as needed
• Act as liaison between SSC management and UPD
• Participate in meetings with Student Union and SSC staff
• Participate in SJSU Police training as appropriate

Knowledge, Skills & Abilities

• Ability to learn, quickly learn, understand, and apply specific San Jose State University regulations
• Ability to understand and apply local, state and federal laws
• Knowledge of, or ability to learn to use, applicable public safety equipment and systems.
• Ability to prepare clear and concise reports
• Excellent oral and written communication skills
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key access station
• Ability to understand and operate fire safety and alarms systems
• Ability to learn Police 10 code
• Excellent customer service skills
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment
• Ability to monitor/access CCTV screens
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• High School Diploma or equivalent
• Valid California Driver’s License

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Six months previous police/security/military law enforcement training and/or experience
• Experience working in a residential setting
• Customer Service Experience
• Experience working with student populations

Compensation

Classification: Community Service Specialist I
Anticipated Hiring Salary: $3,463/month (0.75 FTE)
CSU Salary Range: $3,680/month - $5,310/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: August 19, 2024 through September 3, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).