Employment Opportunities

Unlock Your Passion for Student Success: Join the University of Dayton as an Associate Director, Flyer Student Services! The University of Dayton, a top-tier Catholic research institution, seeks a dynamic and dedicated Associate Director, Flyer Student Services to join our Strategic Enrollment Management division. In this pivotal role, you will play a crucial part in shaping the exceptional student experience that defines the University of Dayton. Apply today!

The Associate Director, Flyer Student Services provides leadership to staff in order to effectively deliver counseling and student services for the integrated functions of financial aid, registrar, student accounts and support for other offices on campus. This individual strategically leads the delivery of service through various communication channels (phone, email, in-person, text, live-chat, etc.)

The Associate Director will be an innovative thinker as the climate surrounding higher education becomes increasingly complex and service needs are ever-changing. This position supports the leadership development for all staff who provide counseling to students and families. This includes training, ongoing support, and goal development that support the division of Enrollment Management’s priorities. This position requires an in-depth knowledge of all service areas of Flyer Student Services, as well as the ability to collaborate with Flyer Student Services Counselors, home office leadership, and liaisons on more complex issues or account updates. This position will build and maintain collaborative partnerships across campus that enhance how services are delivered to students. The Associate Director is expected to use data to continually improve service responsiveness and direct staff activities that support student retention while driving the delivery of equitable service. The Associate Director reports to the Executive Director of Flyer Student Services and is a key member of the FSS leadership team.

As a Catholic, Marianist University, we believe that diversity, equity, and inclusion are essential to the success of students and staff. The Associate Director, Flyer Student Services will work individually and as a member of a team to make tangible contributions to UD’s mission to become an anti-racist university. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission. The Associate Director is expected to meet semi-annually with their supervisor to identify the ways in which they are both individually and collaboratively working to advance diversity, equity, and inclusion within the University of Dayton community.

Bachelor’s degree in related field
Professional staff supervisory experience; minimum of one year
Experience working in a professional customer service setting/operation; minimum three years
Experience working in higher education
Experience using data to make informed decisions
Demonstrated customer service excellence
Strong conflict management skills
Exceptional interpersonal skills with the ability to work creatively and collaboratively with internal and external constituents
Self-motivated and demonstrated ability to work independently

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Master’s degree in related field
Progressive leadership within an office including onboarding, coaching, training and development of other team members
Experience working as part of, or in association with, a one-stop student service center within a university; minimum of three years experience
Experience collaborating with a diverse set of stakeholders to effectively drive process improvements
Skilled in technical troubleshooting and the ability to research complex problems
Demonstrated ability to communicate effectively with families and students of diverse backgrounds
Ability to manage change effectively
Ability to perform work with substantial attention to detail
The ability to research and resolve complex problems
Demonstrated ability to cultivate and maintain relationships with a variety of constituents and evidence of strong interpersonal skills
Ability to work with staff, students and families in a manner consistent with Catholic and Marianist values and principles

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, race, color, national origin, religion, sex, sexual orientation or gender identity.