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Position Summary:
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The Associate Director of Admission Operations focuses on developing and maintaining a comprehensive knowledge of University CRM systems including but not limited to Recruit, CAS, and HubSpot including import and export of datasets, applications, forms, building views, fields, and creating reports and analyses for various stakeholders. This position plays a primary role in CRM customization, enrollment communication automation, and CRM training for staff, to support the enrollment goals of Katz.
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Position Responsibilities:
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Primary responsibilities:
- Serves as the subject matter expert in data management between University CRMs, including Recruit, CAS, HubSpot, and external platforms, such as testing or foreign credential evaluation agency portals.
- Optimizes CRM systems to support the core functions of application processing, recruitment, yield campaigns, and enrollment forecasting.
- Maintains data integrity of the admissions database and ensures data accuracy by developing methods to check and correct discrepancies.
- Configures CRM systems to support events, such as webinars and open houses in planning, communication, tracking, and reporting.
- Collect data metrics regarding communication plans and student response rates, including email, text, and phone calls, to identify future needs.
- Monitors call center workflow and run analytics.
- Assigns workload tasks regarding stage, territory, and workload to ensure efficiency.
- Contributes to the growth and modification of University CRM and Admissions operations by acquiring and maintaining knowledge of new and emerging resources and tools that can assist in advancing office initiatives.
- Develops standard practices, training guides, and reference materials for new users. Provides ongoing training and quality control for all users.
Other Responsibilities:
- Collaborates with the admissions team to participate in recruitment and yield events
- Review applications during peak times
- Performs other tasks as assigned
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Experience & Educational Background:
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Qualifications:
- Bachelor’s degree required; master’s degree preferred
- At least 3 years of progressive work experience in enrollment management or related fields
- Advanced knowledge in CRM management systems including Recruit or Slate, HubSpot, and Banner
- Advanced knowledge in data analytics and visualization platforms, including Tableau or Microsoft Power BI and Microsoft Excel
- Outstanding organizational and communications skills
- Ability to manage competing and changing priorities
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Skills & Competencies:
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Preferred qualifications:
- Demonstrated skills in computer scripting and functional programming
- Demonstrated knowledge of STEM programs, current trends, job outcomes, and verbiage for the disciplines
- A master’s degree in a related field is highly preferred
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Application Instructions:
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Please upload cover letter, cv and list of references who will be called only upon candidate's consideration for the role
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Salary Range:
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$82,500 - $90,000
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About Us:
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Located in the heart of New York City, Yeshiva University is a US News and World Report Top 100 University, having moved up the rankings in the last three consecutive years to number 67.
The Katz School of Science and Health is Yeshiva University’s flagship school for STEM. We are research scientists, tech builders and patient-centered clinicians working on problems that matter. We focus on industry sectors that are central to the modern economy: Artificial Intelligence, Biotechnology, Computer Science, Cybersecurity, Data Analytics, Digital Media, and Fintech, as well as Occupational Therapy, Physician Assistant Studies and Speech-Language Pathology.
Katz School faculty take an interdisciplinary approach to research and education, fostering the creativity, collaborative thinking and builder mindset required to take on today’s toughest problems. Over the last five years, we have launched ten master’s and doctoral programs with 92% graduation rates, 100% licensure pass rates, 95% post-graduation employment in high-paying careers, and students and alumni from over 30 countries.
The Katz School is a close-knit community with a big network, nestled in the heart of a big city. We are global in reach, with faculty and students from across the United States and around the world—and also deeply embedded in New York City’s rich professional and social fabric. With a vibrant campus life and city at our fingertips, the Katz School is where bold, purpose-driven people come to create, connect and explore. Read about projects at Katz.
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Equal Employment Opportunity:
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Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.
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