|
Position Summary:
|
Yeshiva University (YU) is seeking a ServiceNow Analyst position. This position will coordinate and perform the IT Department's ServiceNow initiatives on an enterprise scale and report directly to the IT Technical Director.
The SNOW Analyst is responsible for providing technical leadership and overseeing the implementation, configuration, and maintenance of the ServiceNow platform to support YU’s IT service management and business process automation needs. The role involves coordinating a team (internal/external) of ServiceNow end-users and collaborating closely with clients, shareholders, and cross-functional teams to gather and understand business requirements and translate them into technical designs. Additionally, the SNOW analyst provides consultative technical leadership, creates architecture designs, and ensures that ServiceNow solutions align with business objectives.
|
|
Position Responsibilities:
|
- Act as an analyst in defining the platform strategy offerings, solution architecture, design, integration, and best practices of the ServiceNow platform.
- Prioritize current requests and map the future state of the ServiceNow platform
- Champion the ServiceNow space and advocate for best practices and policies
- Set clear objectives, provide guidance, and foster a collaborative and innovative team culture.
- Drive the delivery of all ServiceNow-based solutions, providing leadership and guidance to the team.
- Evaluate business requirements to determine what workflow, integration technologies, system architectures, and configurations should be employed to meet business objectives efficiently and effectively.
- Oversee the implementation, configuration, and maintenance of the ServiceNow platform to support YU IT service management and business process automation needs
- Maintain and ensure Change Management and ServiceNow maps to service management processes
- Provide support throughout the organization
- Maintain records and keep thorough documentation
- Lead the team of ServiceNow administrators, developers, and analysts, both internal/external.
- Collaborate with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs
- Identify, diagnose, research, track, and resolve technical issues
- Provide consultative technical leadership and create and develop dashboard reporting
- Ensure that deadlines are met, schedules are current, and objectives are achieved
- Serve as a point of escalation for the customer and technical staff, remove obstacles, and provide solutions when needed
ServiceNow Platform Management:
- Oversee the day-to-day operations of the ServiceNow platform.
- Collaborate with cross-functional teams to gather requirements and design efficient IT service management processes.
- Plan and execute ServiceNow upgrades, patches, and enhancements while minimizing disruptions.
Configuration and Development:
- Configure and customize ServiceNow modules to meet the YU’s evolving business needs.
- Develop and maintain workflows, scripts, and integrations to automate and improve processes.
- Ensure data integrity and security within the platform.
Incident and Problem Resolution:
- Lead the resolution of complex incidents and problems related to ServiceNow functionality.
- Implement best practices for monitoring and maintaining system stability.
Documentation and Training:
- Create and maintain comprehensive documentation of ServiceNow configurations and processes.
- Provide training and support to end-users and IT staff on ServiceNow features and best practices.
Vendor and Stakeholder Management:
- Collaborate with external vendors and consultants for ServiceNow-related projects.
- Build strong relationships with internal stakeholders to understand their requirements and align ServiceNow solutions accordingly.
|
|
Experience & Educational Background:
|
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent) work experience.
- Proven experience as a ServiceNow administrator or developer.
- In-depth knowledge of ServiceNow platform configuration, scripting, and integration capabilities.
- Technical proficiency with at least 2 of the following ServiceNow modules:
- IT Service Management (ITSM)
- IT Business Management (ITBM)
- IT Operations Management (ITOM)
- IT Governance, Risk, and Compliance (IT GRC)
|
|
Skills & Competencies:
|
- Excellent communication, interpersonal, and leadership skills.
- ITIL certification or relevant IT service management knowledge is a plus.
- An equivalent combination of education, technical certifications or training, and work experience
|
|
Salary Range:
|
$80,000 - $86,500
|
|
About Us:
|
Founded in 1886, Yeshiva University (YU) has a strong tradition of combining Jewish scholarship with academic excellence and achievement in the liberal arts, sciences, medicine, law, business, social work, Jewish studies, education, psychology, and more.
We are a leading global educational institution that employs 2,000 people across our various campus locations -- Wilf Campus, Beren Campus, Brookdale Center, Resnick Campus in the Bronx, the Gruss Institute in Jerusalem, the Boys High School in Manhattan, and the Girls High School in Queens. From the distinguished faculty who teach here, to the dedicated staff, we work to fulfill our mission through all that we teach, by all that we do, and for all those we serve. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross-section of people from diverse backgrounds working and studying together.
The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the University’s retirement plan. Staff members are typically eligible for four weeks of paid vacation each year and have access to a shuttle to nearby subway locations.
|
|
Equal Employment Opportunity:
|
Yeshiva University is an equal-opportunity employer committed to hiring minorities, women, individuals with disabilities, and protected veterans.
|