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About ECC:
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Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie. |
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Work Schedule:
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Must be willing to work a flexible schedule to meet the needs of the department. |
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Rate of Pay:
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This position is a grade 11 with a minimum of $33,000 and a midpoint of $44,000. Salary offer will be commensurate with the education/experience, in alignment with the College’s compensation philosophy, and the current CBA, if applicable.
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FLSA Status:
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Non-Exempt |
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Grant Funded:
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No |
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Job Summary:
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An employee in this classification performs work of moderate difficulty by assisting students in the registration process. Work is distinguished by the ability to maintain student records related to enrollment and residency. General supervision is received by the assigned manager.
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| Required Knowledge: |
1. High school diploma or High School Equivalency (GED/HSE), with a minimum three years previous customer service experience or equivalent combination of education and/or experience.
2. Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
3. Considerable skill in problem solving and analytical deduction.
4. Considerable skills in verbal and written communication.
5. Working skill in the use of the Microsoft Office Suite, including but not limited to Word, Excel, Access and Publisher
6. Working skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
7. Working skill in operating a personal computer, applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
8. Must be available to work a flexible schedule, including evenings and weekends when required by the department’s needs. |
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Desired Knowledge, Skills & Abilities:
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- Associate degree or 60 hours of college credit preferred.
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Essential Duties:
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1. Provide students and general community information and communication on all college service programs, departments, personnel, policies and procedures. Communicate information regarding semester class scheduling, campus activities, admission process, alternative schedules, fees, new student orientations, etc.
2. Orient new staff in the registration department of processes to ensure consistent services
3. Register students for credit and non-credit classes; research, verify and monitor compliance with prerequisites.
4. Assist and resolve issues for students registering in person on online.
5. Verify student records and process any necessary changes to ensure accuracy.
6. Enter incoming transcript information into database.
7. Accurately filing student documents using a variety of modalities, including, but not limited to, scanning and linking.
8. Determine residency for tuition costs and monitor address changes for residency status.
9. Complete enrollment verifications
10. Maintains required training, licensure and/or certifications
11. Maintains confidentiality of privileged information and adheres to applicable privacy laws
12. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
13. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
14. Adheres to department guidelines for attendance and punctuality |
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Other Duties:
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- Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
- Perform other job-related duties as assigned which pertain to the job description.
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Physical Demands:
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Light (up to 25 lbs occasionally or 10 lbs frequently)
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Visual Acuity:
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Close visual acuity (e.g. computer, assembly)
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Work Environment:
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Moderate noise
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Environmental Conditions:
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Typical office or administrative
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Current SSECCA Union Member Information:
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The initial posting date for this position is 02/08/2024. Elgin Community College Support Staff Association (SSECCA) members that apply by 02/15/2024 and meet the posted minimum qualifications will receive full consideration.
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Equal Employment Opportunity Statement:
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Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.
In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.
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