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About ECC:
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Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie. |
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Work Schedule:
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M, W, Th, 8-5, Tues 10-7, F, 8-4. Summer schedule: M, W, Th, 7:30 am - 5 pm, Tues 9:30 to 7 |
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Rate of Pay:
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This position is a grade 15 with a minimum of $62,418 and a mid-point of $83,224. Salary offer will be commensurate with the education/experience, in alignment with the College’s compensation philosophy, and the current CBA, if applicable.
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FLSA Status:
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Exempt |
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Grant Funded:
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No |
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Job Summary:
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An employee in this classification performs work of moderate difficulty coordinating student recruitment and admissions by guiding students through the enrollment cycle, responding to inquiries, answering calls, assisting walk-ins, organizing campus tours and on-campus events. The role collaborates with the Recruitment and Outreach Services team to meet enrollment goals and provide exceptional student service. Direction is received by the assigned manager
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Required Knowledge, Skills & Abilities:
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- Bachelor's degree (BA/BS) from four-year college or university; or equivalent combination of education and/or experience.
- Three years’ experience in admissions, student services, or related field.
- Knowledge of transfer, career-technical, ESL, and GED/ABE programs, the courses students take, and how these programs prepare students for transfer and/or employment.
- Familiarity with the process from inquiry to enrollment to registration is crucial.
- Knowledge of what services are available and how students can access them.
- Basic understanding of financial aid application and awarding processes: This includes the Foundation scholarship process and knowledge of scholarship opportunities and associated processes.
- Ability to use PC/computer, Microsoft Office, student information and data management systems, and other technologies and college systems.
- Strong interpersonal skills, organizational skills, and effective oral and written communication/public relations skills.
- Ability to relate to and work well with individuals from diverse backgrounds, including different ages, ethnicities, educational, and socio-economic backgrounds.
- Personal integrity, honesty, and the ability to maintain confidentiality.
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Desired Knowledge, Skills & Abilities:
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Master’s degree
Bilingual
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Essential Duties:
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- Meet with students, families, and community members on campus and remotely to inform them of educational opportunities at ECC.
- Advise students of available services and resources at ECC and provide adequate follow-up to assist them through the enrollment process.
- Provide responsive and excellent customer service to students via phone, email, text, chat, and in-person walk-ins, ensuring they successfully move through the enrollment process to registration
- Provide outreach to students assigned by the supervisor in accordance with department and college protocol.
- Develop, coordinate, and assist with various on-campus recruitment initiatives, including events like campus visits, Enrolling 101, information sessions, and more.
- Act as a liaison with the Elgin Community College Foundation, Financial Aid, college personnel, and other entities as assigned by the supervisor.
- Collaborate with supervisor and department colleagues to develop service and learning outcomes for recruitment activities.
- Create and implement methods to measure performance.
- Analyze results and modify practices to promote effective and efficient use of college resources
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Other Duties:
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- Perform other duties as assigned which pertain to the job description.
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Physical Demands:
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Light (up to 25 lbs occasionally or 10 lbs frequently)
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Visual Acuity:
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Close visual acuity (e.g. computer, assembly)
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Work Environment:
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Moderate noise
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Environmental Conditions:
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Typical office or administrative
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Current SSECCA Union Member Information:
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The initial posting date for this position is 09/30/2024. Elgin Community College Support Staff Association (SSECCA) members that apply by 10/07/2024 and meet the posted minimum qualifications will receive full consideration.
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Equal Employment Opportunity Statement:
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Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.
In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.
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