Student Jobs

Established in 1871 and fully renovated in 2016 The Best Western Premier Park Hotel - Madison’s only Capitol Square hotel - means the best of everything is happening right outside our doors. For those visiting campus, attending a conference at Monona Terrace, doing business downtown, or coming to see the sights, Best Western Premier Park Hotel has everything they need for a premier Madison experience.

Typical shifts are 7am-3pm and 3pm-11pm.  Positions with at least 2 and up to 5 shifts per week are availble. Schedule can be flexible around class needs.  

Welcome visitors to Madison!  Greeting guests is fun - showcase your knowledge of the area so that visitors have the best experience.  

A Front Office Clerk represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care.  Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

• Maintain an inventory of vacancies, reservations and room assignments.
• Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation procedures.
• Know room locations, types of rooms available, and room rates.
• Register arriving guests and assign rooms.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
• Coordinate guest room maintenance work with the engineering and maintenance division.
• Use persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Know daily activities and meetings taking place in the hotel.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Manage and resolve guest concerns in a professional and courteous manner.
• Process guest check-outs and handles monetary transactions.
• Maintain customers’ privacy.
• Maintain a high level of professional appearance and demeanor.
• Perform other duties as assigned.
• Have and share of surrounding areas and local events.

• High school diploma or equivalent.
• Previous hotel-related experience beneficial but not required.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.  Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Send resume to reservations@parkhotelmadison.com or apply in person at the Front Desk.