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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Service Desk Attendant

Apply now(opens in a new window) Job No: 507832
Division/Organization: College of Letters & Science
Department: Administration
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: VAN HISE HALL
Salary/Wage Range or Lump Sum: $15.00
Job Categories: Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Education and Training, Customer Service, Information Technology and Computers, Libraries, Archives, and Museums

Department Overview:

 We are located in Van Hise Hall and employ students throughout the academic year. We offer a fun and challenging work environment, with the opportunity to develop skills employers look for after graduation. For more information, view our website here: https://its.ls.wisc.edu

Anticipated Start Date:

 Oct 01, 2024

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 10 - 20

Schedule:

 A variety of shifts are available weekdays between 7:45 am and 5:00 pm. Applicants must be able to work at least 10 hours per week between Monday-Friday.

Salary/Wage Range/Lump Sum:

 $15.00

Number of Positions:

 5

Qualifications:

 Required:
- Enrollment in classes at UW-Madison

Preferred:
- Curiosity and interest in learning about using and supporting IT equipment such as laptops (macOS and Windows), projectors, audio/video recording devices, printers and scanners.
- Training and experience in providing excellent customer service.
- Ability to work for more than one semester.

Knowledge, Skills & Abilities:

Desire to provide excellent customer service, and especially being friendly and helpful.
Desire to develop technical and troubleshooting skills.
Demonstrated ability to manage details and multi-tasking.
Demonstrated ability to communicate effectively with the faculty, staff, and students who use our facilities and services.
Interest in foreign languages and cultures.

Position Summary/Job Duties:

We are located on the second and fourth floors of Van Hise Hall. As a Service Desk Attendant you will be:
- Assisting faculty and staff with instructional equipment circulation, training, and support.
- Opening and closing the InfoLab, restocking paper in printers, and additional miscellaneous duties as needed.
- Troubleshooting computer, printer, and network connectivity issues
- Preparing classrooms for instructors

We will provide all necessary training through in-person and online training modules. This position is 100% in-person.

Duties may include:
- Customer service and patron assistance
- Equipment and materials check-in/out
- Fielding inquiries from patrons in-person, via telephone, email, and chat
- Classroom technical assistance
- Computer tech support
- InfoLab printer support
- Other duties as assigned

Physical Demands:

Ability to lift 10-20 lbs, occasionally to move computers, monitors and other IT equipment.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Applications close: Central Daylight Time

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