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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Office of Student Financial Aid Frontline Services Peer Advisor (Work Study Required)

Apply now(opens in a new window) Job No: 511263
Division/Organization: Enrollment Management
Department: Office Of Student Financial Aid
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: 333 East Campus Mall
Salary/Wage Range or Lump Sum: $12.50
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Business Management, Finance, and Marketing, Customer Service, Career Management, Honoring Context and Culture, Federal Work-Study Preferred

Department Overview:

 The Office of Student Financial Aid assists students making college affordable through federal, state, and institutional funding. Our office strives to provide a seamless enrollment experience for students and their families which support the recruitment, retention, and on-time graduation of students. The Frontline Services Team assists students in understanding the financial aid process by answering questions and connecting to resources.

Anticipated Start Date:

 May 2026

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 20 Maximum: 40

Schedule:

 Be available between 8:50am - 4:00pm Monday through Friday. Must be able to work at least one opening shift (8:50am) and at least one closing shift (4:00pm) throughout the week. The schedule is determined each semester based on the full team’s availability.

Salary/Wage Range/Lump Sum:

 Minimum: $12.50 Maximum: $12.50

Number of Positions:

 3

Qualifications:
  • Position is currently only for the summer months (May through Aug) with the potential for extension to academic semester
  • Currently enrolled undergraduate student at UW-Madison
  • Work Study Reuired

Knowledge, Skills & Abilities:
  • Provide friendly, empathetic, and responsive service to students, families, and guests that interact with the office
  • Effectively communicate with others; including professional staff, frontlines services team members, and OSFA guests
  • Remain focused and productive during times of high stress
  • Engage with a diverse clientele; with special consideration to varying socio-economic statuses
  • Ability to critically solve complex problems and use a variety of resources
  • Prioritize and manage competing priorities, while maintaining a focus on attention to detail
  • Demonstrate reliability but be adaptable and flexible to the changing circumstances in financial aid
  • Maintain strict confidentiality

Position Summary/Job Duties:
  • Serve as a general first level advisor regarding Financial Aid questions while making appropriate referrals when necessary to professionals within the office
  • Assist in completing general office duties including, but not limited to: opening and closing the office, answer emails and phone calls, and checking in appointments
  • Meet with Frontline Services Supervisor regularly
  • Attend training sessions

Physical Demands:

NA

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

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Applications close: Central Daylight Time

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