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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Math Learning Center Front Desk Staff

Apply now(opens in a new window) Job No: 511316
Division/Organization: College of Letters & Science
Department: Mathematics
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: VAN VLECK HALL, E B
Salary/Wage Range or Lump Sum: $15.00
Job Categories: Interpersonal Communication, Critical Thinking/Problem Solving, Teamwork/Collaboration, Professionalism/Work Ethic, Customer Service

Department Overview:

 The Department of Mathematics is one of the largest departments on campus, including Faculty, Academic Staff, University Staff, and numerous temporary instructional staff. The Math Learning Center, housed within the Math Department, is dedicated to fostering academic success. We provide a supportive and inclusive environment for students seeking academic assistance with undergraduate mathematics courses.

Anticipated Start Date:

 8/31/26

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 5 Maximum: 15

Schedule:

 The Math Learning Center is open from 9am-7:30pm on Mondays through Thursdays. On Fridays we are open 9am-3pm. Front Desk Staff are needed for all hours the MLC is open, and the minimum shift time is 1 hour. An ideal candidate would want to work 7-10 hours per week.

Salary/Wage Range/Lump Sum:

 Minimum: $15.00 

Number of Positions:

 4-5

Qualifications:

 -Current undergraduate student enrolled at UW-Madison
-Desire to help students succeed in an equitable, collaborative environment
-Outgoing personality
-Enjoys interacting with people and providing customer service
-In good academic standing

Knowledge, Skills & Abilities:

-Excellent communication and interpersonal skills
-Enthusiastic, outgoing, and welcoming demeanor
-Strong organizational skills
-Ability to prioritize and handle multiple requests/customers at the same time
-Ability to problem solve to respond to student questions and needs
-Reliable and punctual
-Ability to work effectively both independently and as part of a team
-Ability to maintain professionalism, confidentiality, and discretion working with the student body

Please be aware this position is NOT a tutoring position. Candidates with customer service experience are highly desired. Your application materials should describe your customer service experience and explicitly address how you meet the required qualifications and expected skills as described in this position description.

Position Summary/Job Duties:

As a Math Learning Center Front Desk Staff member, you will serve as the first point of contact for everyone who enters the MLC. This includes students, instructors, Teaching Assistants, and faculty members. You will also oversee all Front Desk operations, which include:

-Arriving on time for your scheduled shifts
-Providing excellent customer service to all patrons of the Math Learning Center
-Greeting and engaging everyone who enters the Math Learning Center
-Fostering a welcoming and inclusive learning environment
-Assisting students with questions and solving problems
-Checking MLC staff in and out for their assigned shifts and supplying necessary materials
-Ensuring students check in and check out at the self-service kiosk
-Directing students to the most appropriate tutoring resources
-Answering questions about the MLC
-Ensuring the MLC and Front Desk reception area remain organized and tidy
-Collaborating with other team members to ensure the smooth operation of the MLC
-Following all policies and procedures as outlined in the Front Desk Staff Handbook
-Attending occasional Front Desk Staff meetings and professional development throughout the semester

Physical Demands:

None

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Applications close: Central Daylight Time

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