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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Library IT Help Desk Technician

Apply now(opens in a new window) Job No: 511372
Division/Organization: General Library
Department: Wisconsin Library Services
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: MEMORIAL LIBRARY
Salary/Wage Range or Lump Sum: $14.50
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Customer Service, Information Technology and Computers, Libraries, Archives, and Museums

Department Overview:

 The End User Computing Group is a dynamic group of IT and library professionals consisting of application development, digital collections development, and operations teams. We actively work within the UW-Madison and UW-System library communities to facilitate the effective curation, management, deployment, discovery, delivery, and preservation of digital and physical collections. We provide innovative, effective solutions and excellent user support. We value an understanding of and respect for equity, diversity, and inclusion in the services we provide and the people we employ.

Anticipated Start Date:

 May 11th

Anticipated End Date (If Applicable):

 As long as they are enrolled at UW-Madison, student workers are eligible to continue working.

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 15 Maximum: 20

Schedule:

 15-20 hours; Our business hours are 8 am - 5 pm weekdays, and Help Desk coverage schedule is created semesterly.

Salary/Wage Range/Lump Sum:

 Minimum: $14.50

Number of Positions:

 5

Qualifications:

 Requirements:
- Excellent customer service skills
- Excellent oral, written, and interpersonal communication skills
- An interest in problem-solving or experience with hardware and software troubleshooting
- A working knowledge of Microsoft Windows operating systems
- Ability to work both within a team context and independently

Knowledge, Skills & Abilities:

Skills desired but not required:
- Formal or informal computer support experience
- Familiarity with standard desktop hardware and software
- Familiarity with computer networking
- May be required to lift computing equipment, including desktops, laptops, printers, monitors, etc.
- Ability to drive a UW-owned vehicle

Position Summary/Job Duties:

Library IT Help Desk Technicians work with other student technicians supporting library technologies and spaces, while gaining knowledge in a variety of technology-focused service areas that will benefit them long after graduation. Technicians assist with the resolution of problems that come into the help desk throughout the day and enables our team to be the main point of contact for library staff, faculty, researchers, and students. Other support duties include desktop hardware and software, study room technologies, and poster printing operations, and a wide variety of equipment for checkout to the student body.

- Provide support and troubleshooting of client computer issues
- Work with other student staff to resolve tickets for issues and requests in a timely manner
- Support provisioning and inventory of technology items (computers, monitors, etc.)
- Provide courteous customer service to library staff and students
- Work closely with permanent staff and elevated student staff to support a broad variety of library hardware and software

Library IT Help Desk Technicians support library computers and electronic access to library resources. They assist with the resolution of problems that come into the Library Technology Help Desk from approximately 30 libraries across campus. Eligible applicants must be able to work 15 or more hours per week.
Student status and formal or informal customer service experience required. Computer support experience preferred.

THIS IS NOT A CODING POSITION.

Physical Demands:

May be required to lift computing equipment, including desktop, laptops, printers, monitors, etc.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Applications close: Central Daylight Time

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