Student Jobs

Not Remote

-Customer service experience desired
-Knowledge of other WSB programs and services is desired
-Ability to troubleshoot technology and facilities concerns

-Create a welcoming and inclusive environment
-Provide friendly, attentive, and helpful support for all events and services happening within the Learning Commons: may include communicating specific information, directing students to an activity, assisting with room technology and furniture, etc.
-Proactive approach to ensure all spaces, technology, and services are ready for use
-Basic Mac and Windows computer and AV troubleshooting in labs and classrooms. Examples would include rebooting computers, clearing printer jams, showing patrons how to use lab or classroom touch panels and associated technology, connecting laptops and tablets to wireless network and printing, helping students put money on WISC account for printing, and showing patrons how to connect to wireless display devices
-Respond to instructor needs in labs and classrooms in a professional and helpful manner
-Assist all patrons with reserving breakout rooms and following use policies
-Effectively direct referrals to on-site librarians where appropriate
-Effectively and promptly document and communicate technology problems and/or significant facilities issues for IT and Facilities staff to address.
-Provide light maintenance, cleaning, and other organizational services to present a professional-looking learning and event space for WSB faculty, staff, and students.
-Work under the supervision of the supervisor
-Complete training for the position (both in person and asynchronous); training hours will be compensated
-Maintain regular hours. Strong candidates will have various availability during the open hours of the Learning Commons, especially evenings and weekends
-Close down the space if working until closing hours, including walking through all of the areas, ushering patrons out of the space, turning off AV equipment if left on, tidying up spaces, resetting furniture, turning off all lights, and locking all of the doors
-Support data collection processes to better understand and improve space utilization and services

Must be able to do rounds of all three floors of the Learning Commons during shifts to check on the printers, tidy up space (pushing in chairs, straightening other furniture), and see if there is anything else that needs to be addressed.

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/