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Nielsen Tennis Stadium - Member Services Assistant (Fall 2026)

Apply now(opens in a new window) Job No: 511797
Division/Organization: Recreation & Wellbeing
Department: Tennis
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: NIELSEN TENNIS STADIUM
Salary/Wage Range or Lump Sum: $16.00
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Education and Training, Business Management, Finance, and Marketing, Customer Service, Hospitality, Department and Office Assistants, Facilities and Landscaping, Career Management, Honoring Context and Culture, Federal Work-Study Preferred, Higher Education-Student Affairs

Department Overview:

 Join the Rec Well team as we move Badgers to play hard, get fit, and live well.

As one of the largest student employers at UW, we practice customer service, problem solving, critical thinking, professionalism, team building, and other skills that you can talk about in an interview with a future employer.

We believe we are more than a building. We're building a movement. And we want you to be part of it!

Visit recwell.wisc.edu for more information.

Anticipated Start Date:

 8/24/2026

Anticipated End Date (If Applicable):

 Upon Graduation

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 6 hours Maximum: 20 hours

Schedule:

 Scheduling Considerations:
- (6-20 hours/week) 6 hours per week minimum.
- Shifts are roughly 3-5 hours long.
- Substitute positions may be offered.

Building Hours:
- Nielsen Tennis Stadium is open 7 days a week from roughly 6:45am to 10:30pm during the academic year.

Salary/Wage Range/Lump Sum:

 Minimum: $16.00 

Number of Positions:

 4-8

Qualifications:

 - Must be Payment Card Industry (PCI) compliant before starting.
- Required to work throughout all hours of facility operations including mornings, nights and weekends.
- Require to attend all trainings and meetings during employment.

Knowledge, Skills & Abilities:

- Understand and abide by the Family Educational Rights and Privacy Act (FERPA).
- Ability to balance academic and job responsibilities.
- Ability to identify and solve problems.
- Maintain a working knowledge of all Rec Well programs and facilities.
- Demonstrate exceptional oral, written and administrative skills.

Position Summary/Job Duties:

The Member Services Assistant is responsible for providing service in support of recreational tennis, squash, athletic teams and special events. This position oversees the operation of the Nielsen Tennis Stadium Welcome Desk.

In this role you will:
- Assist members professionally via phone, online chat, and in person with information regarding facilities, programs, and services (applicants who have customer service experience are preferred).
- Operate point-of-sale systems to complete financial transactions related to memberships, programs, and merchandise.
- Administer equipment checkout, towel distribution, and laundering processes.
- Coordinate racquet stringing and repair services, including reporting issues or low inventory. Racquet stringers may earn an additional $10 per racquet strung while on shift.
- Assist with the coordination of tennis and squash operations, including court reservations, league creation/scheduling, and lesson scheduling/management, for athletic teams, intramural sports, and special event users.
- Manage inventory and maintain all equipment and merchandise to ensure quality, safety and security.
- Manage lost and found by logging, securing, and returning items.
- Promote and maintain cleanliness and appearance within and surrounding Rec Well facilities.
- When necessary, open or close Nielsen Tennis Stadium.
- Assist in training new student employees in the use of Fusion, court reservations, facility operations and other essential job tasks.
- Understand and execute facility emergency procedures.

Physical Demands:

This position consists of prolonged sitting and regular use of a computer and phone, with occasional standing or walking.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

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Applications close: Central Daylight Time

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