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University of Wisconsin–Madison

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University of Wisconsin–Madison

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Client Acquisition and Retention Specialist Intern

Apply now(opens in a new window) Job No: 512299
Division/Organization: Community Partners
Department: The Rigby
Job Type: Local Work Study Student Jobs
Remote Eligbility: Partially Remote
Location: Off Campus Work Study
Salary/Wage Range or Lump Sum: $15.00-17.00
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Communications, Broadcasting, and Media Arts, Business Management, Finance, and Marketing, Customer Service, Data Analysis, Local Work-Study Required Student Jobs, Career Management, Honoring Context and Culture, Federal Work-Study Preferred

Department Overview:

 The department supports new business generation, client relationships, onboarding, client communication, growth, and long term client retention for Internera and its partner businesses.

Anticipated Start Date:

 As soon as possible

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Partially Remote

 

Anticipated Hours Per Week:

 Minimum: 5 Maximum: 10

Schedule:

 Varies, working mostly remote with occasional in person meetings with manager, or clients.

Salary/Wage Range/Lump Sum:

 Minimum: $15.00 Maximum: $17.00

Number of Positions:

 1

Qualifications:

 Currently pursuing a degree in Business, Marketing, Communications, Sales, Entrepreneurship, or related field.
Comfortable speaking with business owners and new contacts.
Organized and able to manage multiple conversations and tasks at once.
Self motivated and proactive.
Professional and reliable.

Knowledge, Skills & Abilities:

Knowledge of sales, client management, and business development concepts.
Strong verbal and written communication skills.
Strong communication and relationship building skills.
Ability to build and maintain professional relationships.
Ability to stay organized and track leads, meetings, and follow ups consistently.
Ability to handle rejection professionally and maintain strong client relationships over time.

Position Summary/Job Duties:

The Client Acquisition and Retention Specialist Intern is responsible for generating new business, maintaining strong client relationships, and supporting long term client retention for Internera and its partner businesses. This role focuses on lead generation, outreach, follow up, meeting coordination, onboarding support, client communication, and identifying opportunities for growth and retention.

Duties:
Generate and research potential client leads
Conduct outreach through phone, email, social media, and networking
Follow up consistently with leads and prospects
Schedule and coordinate meetings with potential clients
Maintain organized lead and client tracking systems
Support onboarding and transition of new clients
Conduct regular client check ins and follow up communication
Identify client concerns early and help improve retention
Collaborate with internal teams to improve client experience
Assist in identifying upsell and growth opportunities

Compensation Structure:
$15 per hour starting wage
$100 bonus when client signs and makes first payment
$200 bonus when client reaches 6 months active and paying
$300 bonus when client reaches 12 months active and paying
Bonuses are only paid if the client remains active and the employee is still employed at the time of payout

Physical Demands:

This role may require local travel for meetings, networking, and client visits. Candidates must be comfortable communicating face to face with clients and spending extended periods using a computer or phone.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Standard Time
Applications close: Central Standard Time

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