Administrative Coordinator
- Requisition no: 540494
- Work type: Full Time
- Location: Medical Center
- School/Department: Radiation Oncology
- Grade: Grade 103
- Categories: Administrative Support
- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Standard Work Schedule:
- Building: Medical Center
- Salary Range: $60,000 - $65,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The Administrative Coordinator will perform a variety of administrative and staff support duties for a fast-paced department, which requires a range of knowledge and skills in organizational procedures and policies. The Administrative Coordinator will support patient access and experience through completing administrative tasks related to coordination of care including front desk reception, managing physician/patient correspondences, quality assurance, and assisting attendings with their daily schedules.
Responsibilities
- Provide front desk reception services within the department offices (including granting department door access and intake of mail/packages).
- Utilize and multitask across all department systems - Epic, Aria and Outlook - to fulfill administrative tasks and coordination of care.
- Manage physician/patient correspondences including voicemail messages, incoming and outgoing telephone calls, incoming and outgoing Outlook emails, incoming and outgoing Epic communications, incoming and outgoing faxes, scanning, uploading and EHR filing.
- Assess correspondences and provide the following services in respective order: (1) answer and/or resolve patient questions/concerns/inquiries, (2) direct/transfer incoming phone calls to the appropriate department contact, and (3) document and send detailed patient messages to the appropriate department contact.
- Consistently follow through to ensure 100% response/completion of all patient messages and inquiries.
- Capture, update and/or verify patient registration information, insurance information and medical records.
- Responsible for scheduling consultation and follow up appointments as assigned.
- Make outgoing appointment reminder calls, providing detailed patient instructions.
- Manage the daily Outlook calendars including scheduling administrative and/or research-related meetings for ten radiation oncology attendings.
- Support ongoing department Quality measures. Provide assistance and coverage to the Quality Assurance Manager including reviewing patient charts as per ACR standards, compiling chart rounds excel lists, and facilitating chart rounds meetings.
- Additional duties & responsibilities as assigned/requested.
Minimum Qualifications
- Bachelor’s degree or equivalent, plus two years of related experience in health-related field.
Preferred Qualifications
- Team-oriented.
- Energetic multi-tasker and willing learner.
- Excellent verbal and written communication skills.
- Organized and detail-oriented.
- Time management skills.
- Ability to communicate in Spanish with a large Hispanic patient population.
- Equal Opportunity Employer / Disability / Veteran
- Columbia University is committed to the hiring of qualified local residents.