Administrative Aide
- Requisition no: 540932
- Work type: Full Time
- Location: Manhattanville
- School/Department: Dermatology
- Grade: Clerical Grade 6
- Categories: Administrative Support
- Job Type: Support Staff - Union
- Bargaining Unit: 1199 Clerical
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Standard Work Schedule:
- Building:
- Salary Range: $61,927.96 - $61,927.96
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
Reporting to the Practice Manager/Supervisor of Clinical Activities, the Administrative Aide will provide general clerical support for the front desk clinical operations in the Department of Dermatology.
Responsibilities
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Meet and greet patients, and triage all new patient visits with insurance and referrals.
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Verify/update all patient demographic information in EPIC.
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Obtain/verify all patient insurance information and verify patient's insurance eligibility. Inform and advise patients of insurance and CU billing protocols.
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Process patient arrivals through the EPIC system indicating arrivals and no-shows; confirm that proper referrals and/or pre-certifications are in place; contact referring physicians, as necessary, for referrals or pre-authorizations; and verify correct EPIC financial class (FSCs).
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Collect all co-pays and patient fees (cash, check, or credit card) at the time of service, following Columbia University cash handling protocols. Filter/triage calls in order of urgency and take accurate phone messages.
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Receive all pending patient medical records, scans, reports, and scanned documents into EPIC.
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Responsible for physician's schedule; maintain and update daily EPIC scheduling templates.
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Monitor EPIC Work Queues for open referrals & follow up (2-3 days before appt).
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Using the EPIC template, schedule exiting patients for follow-up visits, visits to other medical office(s), and ancillary tests and scans. Provide exiting patients with confirmations for doctor and diagnostic appointments and the corresponding referrals and pre-authorizations.
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Manage incoming patient messages via the CONNECT PORTAL patient portal by checking the portal daily and either responding to clerical tasks or tasking clinical tasks within the 2-day turnaround timeframe.
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Follow up with Medical Record, and complete and provide school letters upon request. Print and mail/fax all new visit/consult letters to providers as needed.
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Print and provide patients' office visit summaries and/or education material in compliance with the Meaning Use policy. Assist MD/Nursing staff with all patient requests for ancillary testing and authorization as needed.
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Performs related duties & responsibilities as assigned/requested.
Minimum Qualifications
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Applicant MUST meet these minimum qualifications to be considered an applicant.
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Requires bachelor's degree and at least two to three years of related experience or equivalent in education and/or business experience.
- A high level of confidentiality and discretion is required.
Preferred Qualifications
- At least two years of working knowledge of EPIC systems is a plus.
- Problem-solving and analytical abilities are necessary for this role.
- Ability to set priorities based on sound judgment, imagination, and initiative is needed.
- Experience with record-keeping and the ability to organize and schedule work.
- Excellent interpersonal and communication skills.
- Bilingual a plus (Spanish/English).
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.