CURRENT OPPORTUNITIES

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Salary Range: $130,000 - $150,000

Position Summary

Reporting to the Associate Dean, the Executive Director of Operations oversees operations initiatives and activities for the CMC and directs all aspects of data reporting and analysis, technology and systems, finance and budget administration, communications and marketing, general administration, and process implementation. The Executive Director works across all student and alumni populations and interfaces with other administrative teams to fully maximize systems and process efficiencies. The Executive Director leads a team of 4 FTEs and 1 PT staff members.

Responsibilities

• Oversees ongoing collection and analysis of student employment data in accordance with standards set forth by the MBA Career Services & Employer Alliance (MBA CSEA), which is used for the School’s annual Employment Report and provided to the myriad of MBA rankings.  Conducts annual qualitative research (e.g., industry-based focus groups with students and employer surveys) to collect actionable feedback on the recruiting cycle and hiring outcomes. Along with the Associate Dean, collects and presents employment statistics and hiring market forecasts to the Dean’s Office, Faculty and Columbia Business School Board, and relevant stakeholders. Presents employment trends to academic departments to inform curriculum development
• Develops and implements measurements to gauge employer and student satisfaction with the office’s programs, resources, and advising.  Performs data collections and analyses as needed to assist in managing and executing the CMC’s strategy
• Oversees the development and maintenance of CMC’s information systems. Supervises Senior Associate Director, who manages the multiple software platforms, including EdTech, recruiting platforms, job search tools, CRM software, as well as others, under the supervision of Associate Dean. Manages the relationship with CUIT in planning, deploying, and maintaining IT systems and operations, including oversight of the IT budget.
• Works with the Associate Dean to direct the annual budget process across all teams in the CMC. Oversees all financial activities, including forecasting, analysis, and reporting. Approves fund reallocation within budget as necessary and appropriate. Leads all vendor management processes, including vetting, onboarding, invoicing, and ongoing relationship management.
• Leads strategy for internal and external marketing and communications to students and employers. Evaluates the effectiveness of existing communications methods and messages and acts as policy consultant with Employer Relations, Career Education and Advising, Experienced Professional Career Management teams. Key employer communications currently include the website, Recruiters’ Guide, Employment Report, outreach materials, e-newsletters, and emails. Student communications currently include a website, video repository, workshops, Buzz email newsletter, Career Bytes, and email; these are produced in conjunction with the Career Education and Advising and XPCM teams. Recommends and implements updated methods and messages as appropriate with social media such as Twitter, Instagram, and LinkedIn.
• Leads general office administration, including reception services and physical space initiatives and maintenance. Serves as primary contact with the CBS Operations team to ensure office space is maintained for student and recruiter use. Trains staff on processes/procedures that will enhance performance across teams.  Leads efforts to implement workflow process improvements.
• Performs other duties as directed.
•  

Minimum Qualifications

• Bachelor’s degree required and a minimum of 5-7 years related experience.

Preferred Qualifications

• Master’s degree or equivalent experience preferred.  Minimum 6-8 years of related experience, preferably with a background combining marketing or public relations, career management, and systems management.

Other Requirements

• Must have strong customer service and operations skills. 
• Excellent communication, written, and interpersonal skills.
•  Must be a quick learner with the ability to multi-task projects. The ideal candidate is able to be forward-thinking, strategic, and energetic and works well in a team environment.
• Prior experience with Microsoft Office and other productivity software is required. The ideal candidate is able to be forward-thinking, strategic, and energetic and works well in a team environment.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.