About the Office of Enrollment

The Enrollment Division at the University of Denver (DU), which consists of Undergraduate and International Admission teams, and Financial Aid, works to attract, enroll, and cultivate an optimal mix of vibrant and intellectually-motivated students who will enrich the composition of our learning community and go on to lead lives of meaning and purpose. Recognizing education as a means of individual and societal transformation, our vision is to inspire, guide, and support prospective students as leaders and scholars who will positively impact their communities. In our daily work, the enrollment team is guided by these values: intentional and informed decisions; integrity; diversity, equity, and inclusion; collaboration; fiscal responsibility; clear and thoughtful communication; and exceptional quality service.

Position Summary

The Admission Specialist is responsible for the management of communication with students and families who contact Undergraduate Admission. Responsibilities include monitoring and responding to emails, providing information about the University and the admission process via phone, and assisting with administrative tasks. The Admission Specialist oversees the data entry of prospective student inquiries in our CRM system; works closely with our Communication Team; and is responsible for training and managing several student employees. The Admission Specialist is often a student or family's first contact with DU, so exemplary customer service and communication, both oral and written are essential.

Essential Functions

• Answer a high volume of incoming phone calls, emails, and texts: respond to questions, provide information, and route calls/emails to appropriate recipients.
• Hire, train, and supervise student employees.
• Work with the Communications team to review and offer editing suggestions for outbound communications and webpages.
• Collaborate with other departments to provide incoming students with the most updated information.
• Manage and keep a detailed record of mail room inventory.
• Manage incoming/outgoing mail for department.
• Process and deliver checks for deposit.
• Assist with data entry of recording inquiries from a variety of sources into our CRM system.
• Download housing application and test score results into our system.
• Assist other staff with projects as required, including compiling admit packets for mailout, ordering/shipping materials, and participating in calling campaigns.

Knowledge, Skills, and Abilities

• Communication skills: excellent written and speaking skills. Ability to effectively present information and respond to questions from students, university colleagues and the general public over the phone, in writing and occasionally in person.
• Customer service skills: ability to provide exceptional customer service to students and families who are trying to navigate the admission process.
• Detail-oriented: diligent and meticulous attention to detail.
• Organization and time management skills: ability to juggle tasks and prioritize responsibilities.
• Demonstrated independent thinking and ability to work well within a team with a high level of professionalism.
• Training and teaching skills: ability to train and give feedback and guidance to student workers.

Required Qualifications

• Associate degree or advanced specialized or technical training.
• Advanced professional verbal and written communication skills.
• Strong computer skills and data entry experience.
• Experience working in an administrative setting.

Preferred Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Experience in a customer service role.
• Familiarity with the University of Denver.
• Experience supervising college student workers.

 Working Environment

• Standard office environment.
• Noise level is quiet to moderate.

Physical Activities

• Ability to sit in front of a computer for an extended period.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance.
• Unexpected interruptions occur often, and stress level is moderate to high
• Noise level is quiet to moderate
• Shared space with Enrollment Specialists

Work Schedule

Monday - Friday, 8:00am - 4:30pm.

In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) Tuesday, November 19, 2024.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 6.

Hourly Rate:

The hourly rate for the position is $23.75 and this position is scheduled to work 37.5 hours a week.

Annual compensation is calculated as follows - $23.75 hourly x 37.5 hours weekly = $46,490 annually.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.