Daniels College of Business (DCB)

With a long tradition of excellence and innovation, the Daniels College of Business prepares students to succeed in a dynamic, changing world. We are a high-achieving community of students, staff, and faculty that inspires one another to think in new ways, perform at higher levels, and transform organizations and communities. Daniels is ranked among the top business schools and is the only business school in Colorado to receive rankings and recognition from BusinessWeek, the Financial Times, U.S. News & World Report, and Forbes. The Daniels College of Business (DCB) offers a variety of baccalaureate, graduate, PhD, and certificate programs, which are detailed at https://daniels.du.edu/ 

Information Technology – Enterprise Application Services (IT/EAS)

Dedicated to quality, innovation, engagement, integrity, and inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the University. IT/EAS maintains software systems that support the University’s core business, as well as develops custom applications in partnership with DU departments to enhance services to our community. Our services range from consultation to implementation to continuous support of software solutions. Services include:

• Software implementation, support, and development
• Secure access to institutional information
• Database development and administration
• Data interfaces
• Document Management
• Workflow solutions
• Business Process analysis and improvements
• Consultation with DU departments on software development or purchase
• Data Warehouse administration, reporting, and data mining
• Business Intelligence, Advanced Analytics, and Dashboards
• Application configuration and support
• Intranet Web and Mobile Development

IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security.

IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Constituent Relationship Management (CRM) systems such as Student Recruitment CRM; Student Success CRM; and Advancement CRM, Learning Management System (LMS), Document Management and Workflow.

Position Summary

The Salesforce Admin reports to the IT/Enterprise Application Services (IT/EAS) department in the Division of Information Technology (IT). The Salesforce Admin is physically located in the Daniels College of Business (DCB) and works in close collaboration with the teams in IT/EAS and DCB.

The Salesforce Admin is primarily responsible for the day-to-day delivery, deployment, configuration, and support of the DCB Salesforce CRM. This particular instance is responsible for housing all industry-facing data, including all corporate revenue and corporate/alumni engagement information for the College. This position will interface with DCB, Salesforce, Salesforce vendor partners, and IT/EAS application developers to maintain and support the Salesforce platform. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, and providing day-to-day application support of the Salesforce platform.

Essential Functions

• Serve as the functional subject matter expert and primary system administrator of the DCB Salesforce CRM, including core functionality and all related applications and integrations, including RollupHelper, LinkedIn Sales Navigator, Pardot (MCAE), and Apsona.
• Identify, gather, and document business requirements from users and stakeholders.
• Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
• Work with IT/EAS to coordinate the design, testing, and deployment of system enhancements, process automations, and integrations between Salesforce, the enterprise ERP (Ellucian Banner), and other systems.
• In partnership with DCB staff, develop test use cases and perform user acceptance testing for upgrades and enhancements.
• Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.
• Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify, and track software issues to ensure resolution. Document and communicate problem resolutions.
• Oversee user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Perform frequent data quality checks to ensure system data is accurate.
• Perform backup of Salesforce configuration and test recovery regularly.
• Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification.
• In partnership with DCB staff, develop appropriate training materials to support end-user training.
• With input from DCB staff, create strategic dashboards and reports that can be shared with College leadership
• Research, configure, and schedule standardized reports within Salesforce.
• Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
• Responsible for leading multiple projects or large complex projects with cross-functional teams.
• Serve as primary technology liaison between DCB, IT/EAS, and software vendors.
• Coordinate regularly scheduled meetings with DCB and IT/EAS.
• Partner with DCB and IT/EAS teams to prioritize projects using the IT prioritization rubric.
• Provide support for the Enterprise Salesforce CRM org, including testing, enhancements, and builds, as time permits.

Other Functions:

Other duties as assigned.

Knowledge, Skills, and Abilities

• General understanding of CRM principles
• Basic understanding of the Salesforce platform
• Basic knowledge of Salesforce Sales Cloud
• Ability to gather detailed business requirements and analyze business processes and data
• Ability to perform system administration, configuration, testing, and training
• Ability to explain technical concepts effectively to a variety of stakeholders and non-technical audiences
• Basic project management skills
• Solid foundational understanding of Microsoft Office products Excel, Word, Outlook, and Teams
• Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
• Ability to utilize general mathematical concepts. Ability to apply concepts and analyze relevant data, and interpret/visualize data for diverse audiences.
• Ability to prioritize and organize a high volume of work
• Ability to communicate clearly and concisely, both orally and in writing
• Attention to detail is critical
• Ability to work effectively in a team environment
• Strong troubleshooting and problem-solving skills
• Ability to use intuition and apply knowledge from previous experiences
• Committed to providing excellent customer service and innovative problem-solving
• Team-oriented
• Collaborative
• Engaged, professional, supportive
• Challenge the status quo to seek the highest levels of performance and service quality

Required Qualifications

• Bachelor’s Degree or equivalent experience in a Salesforce administrator position
• Salesforce Certified Administrator OR Minimum 1 year of experience as a Salesforce administrator

Preferred Qualifications

• Degree in business administration, computer information systems, management information systems, or another related field
• Experience in a higher education working environment

Working Environment

• Standard office environment
• Unexpected interruptions occur often, and the stress level is moderate to high
• Noise level is quiet to moderate

Physical Activities

• Ability to sit in front of a computer for an extended period of time
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. with evenings and weekends as needed. 

In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) July 29, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 11.

Salary Range

The salary range for this position is $70,000 - $75,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.