Department Summary

The mission of the DU Health & Counseling Center (“the HCC”, www.du.edu/hcc) is to enhance overall student well-being and success through inclusive physical and mental healthcare, prevention, education, advocacy, and recovery support services. Among its six departments, the HCC includes an on-campus medical and counseling clinic open 8am-5pm M-F, with evening hours until 7pm two evenings a week when quarter classes are in session. DU and the HCC are deeply committed to diversity, equity and inclusion; and seek an experienced psychiatrist who possesses cultural humility and a commitment to student wellness.

The HCC offers confidential medical care, mental health counseling, and psychiatric services designed to help students with mental health concerns that may be affecting their quality of life and ability to learn. Our providers include psychiatrists, psychologists, social workers, counselors, physicians, physician assistants, nurses, and nurse practitioners from diverse cultural and clinical backgrounds. HCC providers value students in all of their individuality and are committed to providing integrated care to all people with respect and sensitivity.

The Administrative department is responsible for non-clinical operations at the HCC. Responsible for front line customer support and service, insurance and health fee programs, facility and financial operations, budget, planning, and forecasting, and departmental HR, this department supports the other HCC areas to achieve their mission. Working interactively and in a cross-trained nature, this group of staff strive to provide the highest level of care to our students through purposeful efficient and effective operations.

The University of Denver and the Health and Counseling Center are committed to building a diverse and inclusive educational environment. Applicants are requested to include in their cover letter information about how they will advance this commitment through their research, teaching and/or service

Position Summary

The Associate Director – Healthcare Information, Systems, and Compliance plays a vital leadership role within the Health & Counseling Center (HCC), overseeing the development, implementation, and support of healthcare information systems, data reporting, compliance monitoring, and technology operations. Reporting to the Director of Finance and Administration, this position ensures that all HCC data systems function efficiently, support clinical and administrative needs, and comply with applicable university, state, and federal regulations.

This role is responsible for managing data analytics, generating accurate and timely reports for HCC leadership, and providing basic data analysis to inform operational and strategic decision-making. The Associate Director ensures consistency in documentation and reporting practices across the HCC, maintaining data integrity and supporting a high standard of service delivery. In collaboration with clinical and administrative teams, this position leads the onboarding and ongoing training of staff in the use of practice management and electronic health record systems.

Additionally, the Associate Director oversees compliance with legal and safety standards—including HIPAA, FERPA, OSHA, and other healthcare regulations—by maintaining up-to-date documentation, coordinating annual training, and ensuring procedural adherence across the center. The role supports hardware and software implementation and upgrades, working closely with university IT and vendors as needed. This position also contributes to front-line administrative support and technology troubleshooting, promoting smooth daily operations and a student-centered service environment.

Essential Functions

Health Information Management and Reporting

• Develops, maintains, and oversees all data, records, and accounts essential for care delivery, quality improvement, compliance, and operational analysis.
• Designs and customizes multilayered, multidimensional reports using practice software, Microsoft Excel, Tableau, and other platforms to support decision-making and strategic initiatives.
• Collaborates with clinical and administrative staff to create standardized documentation templates, forms, and data collection tools for consistency and efficiency.
• Manages data imports/exports between systems such as Point and Click, Banner, CIIS, and Quest Diagnostics, ensuring data integrity and compliance.
• Prepares and distributes targeted communications using Banner for SHIP enrollment, expirations, immunization compliance, and outstanding balances.
• Supports HCC research initiatives by collecting and analyzing service utilization data, participating in the Research Committee, and developing summary reports.

Compliance and Quality Assurance

• Oversees compliance with HIPAA, OSHA, FERPA, and AAAHC standards, ensuring policies and procedures align with legal and regulatory requirements.
• Develops and monitors administrative quality improvement programs and creates standards to support accreditation and compliance goals.
• Participates in the HCC’s QA/QI/Risk Management Committee and ensures corrective actions are implemented in response to compliance issues.
• Prepares annual monitoring reports, supports immunization compliance per state requirements, and helps implement and track required legal standards.
• Assists in the review and implementation of revenue and vendor contracts in coordination with HCC leadership.

System Administration and IT Support

• Maintains and supports practice management and EHR systems across 14 servers and over 120 devices (PCs, laptops, tablets).
• Provides end-user desktop and software support in collaboration with the Director of Finance and Administration; troubleshoots IT issues and coordinates with system developers as needed.
• Leads system upgrades, hardware/software changes, and ensures compliance with HIPAA IT requirements.
• Reviews HCC IT infrastructure and equipment, recommending and executing modifications, repairs, and improvements to maintain operational effectiveness.

Training and Staff Development

• Designs, updates, and delivers onboarding, orientation, and annual training programs for all HCC staff, including benefitted, non-benefitted, contract, and temporary staff.
• Conducts comprehensive training on practice software functionality, equipment uses, HIPAA/OSHA compliance, and administrative processes.
• Maintains training materials and manuals, ensuring all staff are proficient in using the systems and tools necessary for their roles.

Data Analytics and Operational Support

• Develops and delivers timely reports on key metrics such as appointment counts, service area usage, clinical productivity, medication dispensing, and documentation compliance.
• Provides analytical support for special populations and strategic initiatives, working closely with the Assistant Director for Finance and HR.
• Collaborates with HCC leadership to ensure reporting meets operational and regulatory needs and informs continuous improvement efforts.

Administrative Operations and Front-Line Support

• Provides administrative backup during peak periods or staff shortages, including front-desk operations, extended hours, and high-demand times.
• Contributes to a student-centered service environment by supporting seamless communication and coordination across administrative and clinical teams.

Knowledge, Skills, and Abilities

Language Skills

• This position requires sophisticated written and verbal communication skills, and involves meetings with students, faculty, staff, administrators, and community partners.
• This position also involves writing educational content, memos, and reports.

Mathematical Skills

• A basic understanding of math is required.
• The ability to be given a budget and stay within it is essential.
• Expertise in quantitative and qualitative data analysis is strongly preferred.

Reasoning Ability

• Able to understand and relate to complex theories behind several related concepts.
• Able to concentrate on fine details with constant interruption.
• Able to remember multiple tasks/assignments given to self and others for a long period of time.

Other Skills and Abilities

• Excellent interpersonal, oral and written communication skills.
• Ability to function independently.
• Broad perspective, maturity, discretion, confidentiality.
• Ability to work effectively and collaboratively with various students, parents, coworkers, and departments.
• Ability to demonstrate a commitment to the principles of multiculturalism and diversity through involvement and participation in university/division-wide projects and initiatives.
• Positive attitude and ability to adapt to change with equanimity.
• This position also requires extensive collaboration with a variety of people and offices on campus.

Required Qualifications

Education

• Bachelor’s degree in Health Information Management, Healthcare Administration, Public Health, Information Systems, Business Administration, or a closely related field.

Experience

• At least 5 years of progressively responsible experience in healthcare operations, health information systems, data analysis, or compliance.
• Minimum 2 years of experience working with electronic health record (EHR) or practice management systems in a healthcare setting.
• Demonstrated experience with healthcare compliance, including HIPAA, FERPA, OSHA, and accreditation standards (e.g., AAAHC).
• Experience generating and interpreting complex data reports using platforms such as Excel, Tableau, or other data visualization/reporting tools.
• Experience training or onboarding staff in the use of clinical or administrative systems and procedures.

Technical Skills

• Proficiency in Microsoft Office Suite (especially Excel) and database/reporting tools.
• Experience managing or supporting information systems and software/hardware used in healthcare operations.
• Familiarity with system administration and troubleshooting in collaboration with IT teams.
• Working knowledge of data integration across multiple systems (e.g., EHR, Banner, lab reporting tools, immunization registries).

Compliance and Administrative Knowledge

• Strong understanding of healthcare regulatory and accreditation requirements.
• Ability to implement and maintain compliance monitoring systems and reporting.
• Experience in developing quality assurance processes, compliance documentation, and corrective action tracking.

Other Skills and Competencies:

• Excellent communication, training, and interpersonal skills.
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to work independently and collaboratively with diverse stakeholders.
• Demonstrated leadership and organizational skills in a complex and dynamic environment.
• Commitment to equity, student-centered service, and maintaining confidentiality in handling sensitive information.

Preferred Qualifications

• Master’s degree in a related field (e.g., MPH, MBA, MHA, MSIS).
• Certification in Health Information Management (RHIA, RHIT) or Compliance (CHC).
• Prior experience working in a college/university health setting.
• Experience with Point and Click or similar student health EHR systems.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to perform simple motor skills; simple manipulative skills such as writing and picking up a telephone; moderately difficult manipulative skills such as typing; see clearly at both near and far distances; lift 35 lbs and communicate both verbally and in writing.
• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

This position requires employees to work onsite 8:00am-5:00pm M-F with some weekends, evenings and holidays

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) July 23, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 12.

Salary Range

The salary range for this position is $80,000 - $85,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.