Department Summary

The mission of the DU Health & Counseling Center (“the HCC”) is to enhance overall student well-being and success through inclusive physical and mental healthcare, prevention, education, advocacy, and recovery support services. Among its six departments, the HCC includes an on-campus medical and counseling clinic open 8am-5pm M-F, with evening hours until 7pm two evenings a week when quarter classes are in session. DU and the HCC are deeply committed to diversity, equity and inclusion; and seek an experienced psychiatrist who possesses cultural humility and a commitment to student wellness.
The HCC offers confidential medical care, mental health counseling, and psychiatric services designed to help students with mental health concerns that may be affecting their quality of life and ability to learn. Our providers include psychiatrists, psychologists, social workers, counselors, physicians, physician assistants, nurses, and nurse practitioners from diverse cultural and clinical backgrounds. HCC providers value students in all their individuality and are committed to providing integrated care to all people with respect and sensitivity.
The Administrative department is responsible for non-clinical operations at the HCC. Responsible for front line customer support and service, insurance and health fee programs, facility and financial operations, budget, planning, and forecasting, and departmental HR, this department supports the other HCC areas to achieve their mission. Working interactively and in a cross-trained nature, this group of staff strive to provide the highest level of care to our students through purposefully efficient and effective operations.

The University of Denver and the Health and Counseling Center are committed to building a diverse and inclusive educational environment. Applicants are requested to include in their cover letter information about how they will advance this commitment through their research, teaching and/or service

Position Summary

The Associate Director of Business Healthcare Operations plays a critical leadership role within the SAIE–Health & Counseling Center (HCC), assisting in the comprehensive management of financial, operational, and administrative functions. Reporting directly to the Director of Finance and Administration, this position is responsible for overseeing all phases of the fiscal management process for assigned HCC areas, including budget development, implementation, revenue generation, and expense allocation.
The Associate Director ensures accurate day-to-day financial operations by maintaining essential data, records, and accounts, and contributes to the strategic development and execution of contracts, including legal review and timely implementation of both revenue and vendor agreements. A key component of this role includes managing third-party insurance billing, which involves overseeing the invoicing and payment processes between healthcare providers and insurance companies. This includes submitting claims, following up on denials, and collecting payments, effectively streamlining the revenue cycle and supporting financial sustainability for the HCC.
This role also serves as a key liaison across human resources, legal, accounting, recruiting, and insurance functions—ensuring adherence to complex laws, regulations, and institutional policies. The Associate Director fosters a culture of service excellence and collaboration, maintaining positive interactions with patients, visitors, and staff. The position requires the ability to analyze business processes, assess service effectiveness, and lead the implementation of improved procedures, policies, and programs across HCC operations. With a strong foundation in healthcare systems and data-driven decision-making, the Associate Director helps drive operational efficiency, financial sustainability, and strategic growth in alignment with the HCC’s mission and goals.

Essential Functions

Budget and Financial Management

• Collaborates closely with the Director of Finance and Administration to oversee the full scope of HCC fiscal operations, including multi-source budget development, implementation, monitoring, and financial forecasting to ensure responsible stewardship of university and external resources.
• Manages and reconciles all financial transactions including journal entries, direct payments, purchasing, payroll, and vendor disbursements while maintaining alignment with university financial policies and audit standards.
• Oversees procurement and inventory of clinical supplies, vaccines, equipment, and technology, ensuring financial accuracy and timely reordering through compliance with procurement guidelines.
• Manages gift and endowment accounts, ensuring donor intent and university policies are met, and contributes to development-related planning through financial reporting and tracking.

Student Health Insurance Plan (SHIP) Oversight

• Directs all aspects of the DU Student Health Insurance Plan (SHIP), including vendor management, plan benefit design, contract execution, monthly utilization reporting, and plan marketing and education to the campus community.
• Serves as the primary liaison for SHIP-related inquiries from students, families, providers, campus partners, and the insurance carrier, ensuring clear, timely, and empathetic communication.
• Leads SHIP enrollment, waiver management, and enrollee relations, ensuring plan compliance and accessibility; supports nearly 3,000 enrollees and helps generate over $1 million in annual revenue.
• Collaborates with the Bursar’s Office and University Administration to enhance waiver and billing systems, troubleshoot systemic enrollment issues, and promote efficient plan delivery.

Human Resources and Staff Support

• Coordinates end-to-end HR processes for all HCC personnel, including recruitment, hiring, onboarding, offboarding, and compliance, ensuring seamless integration with DU HR and legal departments.
• Maintains and updates HCC’s HR documentation, including training records, certification logs, job descriptions, and organizational charts.
• Leads the delivery of required HIPAA, OSHA, and policy trainings; develops onboarding and professional development resources to foster staff growth and regulatory compliance.
• Facilitates interview logistics, candidate travel, and new staff orientation to support a professional and welcoming experience.

Data Management and Reporting

• Partners with the Assistant Director of Information and Systems to lead the generation of routine, ad hoc, and strategic reports using clinical, financial, and utilization data to support leadership decision-making and compliance monitoring.
• Ensures data integrity and alignment across multiple platforms, including electronic medical records (EMR), practice management systems, and university databases (e.g., Banner).
• Applies a data-informed approach to evaluate program performance, identify trends, and contribute to strategic planning initiatives, including benchmarking and operational efficiency.

Third-Party Insurance Billing and Revenue Cycle Management

• Oversees the end-to-end third-party insurance billing process, ensuring accurate claim submission, denial resolution, and payment reconciliation for medical and mental health services.
• Collaborates with clinical and administrative teams to ensure proper CPT and ICD-10 coding, timely invoicing, and effective communication with insurers and patients regarding billing inquiries.
• Streamlines the revenue cycle by implementing and monitoring best practices in insurance claim workflows, accounts receivable management, and collections tracking to maximize reimbursement and minimize delays.

Technology and Practice Software Support

• Supports the implementation, configuration, and optimization of practice management and electronic health record systems, ensuring usability for both clinical and administrative users.
• Provides end-user training, ongoing support, and coordination with software vendors to maintain system performance, data integrity, and alignment with regulatory standards (e.g., HIPAA).
• Participates in technology planning and execution, including hardware upgrades, software rollouts, and security compliance initiatives across the HCC.

Administrative and Operational Support

• Assists with day-to-day operations of the HCC, providing leadership coverage during high-demand periods, front desk shortages, or extended clinic hours to ensure continuity of service.
• Identifies and implements enhancements to administrative processes, contributing to strategic planning, compliance monitoring, and policy development.
• Acts as a key contributor to operational readiness, including oversight of the facilities’ needs, emergency response coordination, and cross-team communication.

Knowledge, Skills, and Abilities

Language Skills

• This position requires sophisticated written and verbal communication skills, and involves meetings with students, faculty, staff, administrators, and community partners.
• This position also involves writing educational content, memos, and reports.

Mathematical Skills

• A basic understanding of math is required.
• The ability to be given a budget and stay within it is essential. Expertise in quantitative and qualitative data analysis is strongly preferred.

Reasoning Ability

• Able to understand and relate to complex theories behind several related concepts.
• Able to concentrate on fine details with constant interruption.
• Able to remember multiple tasks/assignments given to self and others for an extended period.

Other Skills and Abilities

• Excellent interpersonal, oral and written communication skills.
• Ability to function independently.
• Broad perspective, maturity, discretion, confidentiality.
• Ability to work effectively and collaboratively with various students, parents, coworkers, and departments.
• Ability to demonstrate a commitment to the principles of multiculturalism and diversity through involvement and participation in university/division-wide projects and initiatives.
• Positive attitude and ability to adapt to change with equanimity.
• This position also requires extensive collaboration with a variety of people and offices on campus.

Required Qualifications

Education and Experience

• Bachelor’s degree in health administration, Business Administration, Finance, Public Health, or a related field.
• Minimum of 5 years of progressive experience in healthcare administration, business operations, or financial management, preferably within a university or clinical setting.
• Experience managing health insurance operations, including plan administration, enrollment, waiver processes, and student/customer service.
• Demonstrated experience in budget development, financial reporting, and revenue cycle management, including third-party billing and accounts receivable oversight.
• Supervisory experience with staff management, training, and performance evaluation.

Technical and Operational Skills

• Proficiency with practice management systems, electronic health records (EHR), and enterprise systems such as Banner, Workday, or comparable platforms.
• Solid understanding of HIPAA, FERPA, and other healthcare compliance regulations.
  Experience working with insurance carriers, interpreting plan benefits, resolving claim disputes, and maintaining eligibility tracking.
• Strong analytical and data reporting skills; ability to interpret complex financial and clinical data to support operational decisions.
• Competency in Microsoft Office Suite, especially Excel for data analysis and reporting.

Interpersonal and Leadership Skills

• Excellent written and verbal communication skills, with the ability to communicate complex information clearly to a wide range of stakeholders (e.g., students, parents, staff, vendors).
• Strong customer service orientation, with the ability to handle sensitive or emotionally charged interactions with professionalism and empathy.
• Ability to work both independently and collaboratively in a fast-paced, multi-disciplinary environment.
• Demonstrated project management skills with attention to detail, timelines, and cross-functional coordination.
• Commitment to diversity, equity, inclusion, and creating a welcoming environment for all students and staff.

Preferred Qualifications

• Master’s degree in health administration (MHA), Business Administration (MBA), Public Health (MPH), or related field.
• Experience working in a college or university health center or integrated behavioral health setting.
• Familiarity with AAAHC accreditation standards and involvement in quality assurance/compliance initiatives.
• Experience developing and implementing policies and procedures related to patient services, insurance billing, and clinical operations.
• Advanced skills in data visualization tools (e.g., Tableau, Power BI) and SQL-based data queries.
• Prior experience with contract negotiation and management for both revenue-generating and vendor agreements.
• Demonstrated success in leading operational improvement initiatives within a healthcare or student services environment.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to perform simple motor skills; simple manipulative skills such as writing and picking up a telephone; moderately difficult manipulative skills such as typing; see clearly at both near and far distances; lift 35 lbs. and communicate both verbally and in writing.
• Ability to work in front of a computer for extended periods of time, occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

This position requires employees to work onsite 8:00am-5:00pm M-F with some weekends, evenings and holidays.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) July 23, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 12.

Salary Range

The salary range for this position is $75,000 - $85,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.