Department Summary

The mission of the DU Health & Counseling Center (“the HCC”, www.du.edu/hcc) is to enhance overall student well-being and success through inclusive physical and mental healthcare, prevention, education, advocacy, and recovery support services. Among its six departments, the HCC includes an on-campus medical and counseling clinic open 8am-5pm M-F, with evening hours until 7pm two evenings a week when quarter classes are in session. DU and the HCC are deeply committed to diversity, equity and inclusion; and seek an experienced psychiatrist who possesses cultural humility and a commitment to student wellness.
The HCC offers confidential medical care, mental health counseling, and psychiatric services designed to help students with mental health concerns that may be affecting their quality of life and ability to learn. Our providers include psychiatrists, psychologists, social workers, counselors, physicians, physician assistants, nurses, and nurse practitioners from diverse cultural and clinical backgrounds. HCC providers value students in all of their individuality and are committed to providing integrated care to all people with respect and sensitivity.
The Administrative department is responsible for non-clinical operations at the HCC. Responsible for front line customer support and service, insurance and health fee programs, facility and financial operations, budget, planning, and forecasting, and departmental HR, this department supports the other HCC areas to achieve their mission. Working interactively and in a cross-trained nature, this group of staff strive to provide the highest level of care to our students through purposeful efficient and effective operations.

The University of Denver and the Health and Counseling Center are committed to building a diverse and inclusive educational environment. Applicants are requested to include in their cover letter information about how they will advance this commitment through their research, teaching and/or service

Position Summary

The Assistant Director – Administrative Practice Manager is a key leadership position within the Health & Counseling Center (HCC) at the University of Denver, responsible for overseeing the DU Student Health Insurance Plan (SHIP) operations. This includes managing enrollment, waiver management, and enrollee relations for the plan, which generates over $1 million in revenue with nearly 3,000 enrollees. The Assistant Director ensures smooth operations of the SHIP to provide students with access to essential healthcare coverage while maintaining effective communication and service delivery.

Additionally, this role is responsible for managing the clinical schedules for medical and counseling staff, optimizing clinical operations to ensure efficient and timely care delivery. The Assistant Director supervises the Clerical Healthcare Administration Support Team, ensuring they deliver excellent customer service to patients, visitors, and staff, while upholding the highest standards of confidentiality and professionalism in accordance with FERPA and HIPAA regulations.
In addition to administrative and clinical responsibilities, the Assistant Director is accountable for maintaining the HCC facilities and overseeing their day-to-day operations, coordinating maintenance and ensuring that the physical environment supports efficient healthcare delivery.

As a central figure in the HCC, the Assistant Director fosters a positive, student-centered environment, ensuring operational efficiency, excellent patient service, and compliance with all regulatory and institutional standards.

Essential Functions

DU Student Health Insurance Plan (SHIP)

• Oversee, monitor, and coordinate all aspects of the DU Student Health Insurance Plan (SHIP), including vendor selection, plan benefit design, contract maintenance, and plan marketing.
• Manage enrollment, waiver management, and enrollee relations for SHIP, which generates over $1 million in revenue with nearly 3,000 enrollees.
• Serve as the primary contact for SHIP inquiries from students, HCC providers, DU community partners, parents, and the insurance carrier.
• Assist the Director of Administration and Finance with contract negotiations related to SHIP.
• Serve as a liaison between University Administration, care providers, the insurance carrier, and SHIP enrollees to ensure smooth operations and compliance.
• Work with the Bursar’s Office to manage enrollment issues and resolve inefficiencies in the waiver process.
• Ensure the smooth operation of SHIP to provide students with access to essential healthcare coverage while maintaining effective communication and service delivery.

Supervision

• Supervise and support the Senior Clerical Healthcare Administrative Manager and the Clerical Healthcare Administration Support Team.
• Ensure staff provides excellent customer service, maintains confidentiality, and adheres to HIPAA and FERPA regulations.

Health Information and Reporting

• Assist with the creation, oversight, and maintenance of all data, records, and accounts necessary for care delivery, quality assessment, and pandemic-related testing (COVID-19).
• Collaborate with clinical and administrative staff to develop standardized reporting for clinical initiatives, including pandemic services, vaccinations, and special population usage.
• Manage patient communications, including generating population lists and sending standardized messages for SHIP enrollment, Immunization compliance, and HCC balance notifications.

Information Technology Support

• Assist with maintenance and support of HCC software and IT operations.
• Provide end-user desktop support for HCC staff in collaboration with the Director of Administration and Finance and the Assistant Director for Systems and Information.
• Assist with staff training on practice management software, ensuring staff understand its functionality and application.
• Maintain compliance with HIPAA IT requirements and ensure the security of all systems.

Patient Billing and Insurance Support

• Ensure the accuracy of CPT and ICD-10 codes for patient visits, billing, and collections.
• Assist in managing patient billing inquiries and resolving issues related to charges, collections, and insurance coverage.
• Provide detailed insurance guidance to patients, addressing claims, billing, and eligibility questions.
• Work with the Bursars Office and UHCSR to process SHIP enrollments, manage claims, and ensure proper coordination of insurance fees.

Patient Services

• Act with urgency to ensure mental health crises and urgent health situations are communicated swiftly to the appropriate clinicians for rapid response.
• Oversee patient flow, ensuring timely service delivery and resolution of scheduling issues or patient concerns.
• Provide excellent customer service by addressing patient complaints, explaining procedures, and assisting in the resolution of issues in a calm, professional manner.
• Instruct patients on how to submit information via the secure web portal and navigate scheduling systems.

Facility Operations

• Review and recommend changes to the physical structure of the HCC facilities (Ritchie and Asbury).
• Oversee the maintenance and repair of facilities, ensuring they meet operational needs.
• Manage inventory control for supplies and equipment, ensuring all necessary materials are available for staff.

Administrative Support and Communication

• Support administrative staff by rotating through various duties, including front desk operations and handling extended hours or staffing shortages.
• Manage communication regarding appointments, billing, and compliance with students, parents, and HCC staff through secure messages and text reminders.
• Assist in organizing health-related events such as flu clinics and other student health initiatives.
• De-escalate phone calls from parents or students when necessary, ensuring effective conflict resolution and maintaining professionalism.

Medical Records and Compliance

• Ensure the accuracy of CPT and ICD-10 codes and maintain patient electronic medical records.
• Ensure confidentiality and compliance with FERPA and HIPAA regulations regarding all patient information.
• Process faxes and other patient documentation, ensuring proper storage and disposal according to HCC policies.
  
  

Knowledge, Skills, and Abilities

Language Skills

• This position requires sophisticated written and verbal communication skills, and involves meetings with students, faculty, staff, administrators, and community partners.
• This position also involves writing educational content, memos, and reports.

Mathematical Skills

• A basic understanding of math is required.
• The ability to be given a budget and stay within it is essential.
• Expertise in quantitative and qualitative data analysis is strongly preferred.

Reasoning Ability

• Able to understand and relate to complex theories behind several related concepts.
• Able to concentrate on fine details with constant interruption.
• Able to remember multiple tasks/assignments given to self and others for a long period of time.

Other Skills and Abilities

• Excellent interpersonal, oral and written communication skills.
• Ability to function independently.
• Broad perspective, maturity, discretion, confidentiality.
• Ability to work effectively and collaboratively with various students, parents, coworkers, and departments.
• Ability to demonstrate a commitment to the principles of multiculturalism and diversity through involvement and participation in university/division-wide projects and initiatives.
• Positive attitude and ability to adapt to change with equanimity.
• This position also requires extensive collaboration with a variety of people and offices on campus.

Required Qualifications

• Associates Degree or equivalent experience
• Experience as an administrative supervisor in a medical/counseling office/setting.
• Experience in medical coding and terminology.
• 3-5 years in a supervisory capacity.
• Experience in Electronic Medical Record software.
• Exceptional interpersonal skills, exemplary written and oral communication skills, and strong organizational and time management abilities.
• Ability to manage multiple projects at the same time.
• Ability to work effectively with diverse constituents.
• Ability to handle sensitive and confidential information.

Preferred Qualifications

• Bachelors degree.
• Experience as an Administrative Supervisor in a medical/counseling office/setting.
• Experience in medical coding and terminology.
• 3-5 years in a supervisory capacity.
• Experience in Electronic Medical Record software.
• Exceptional interpersonal skills.
• Exemplary written and oral communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple projects at the same time.
• Ability to work effectively with diverse constituents.
• Ability to handle sensitive and confidential information.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to perform simple motor skills; simple manipulative skills such as writing and picking up a telephone; moderately difficult manipulative skills such as typing; see clearly at both near and far distances; lift 35 lbs. and communicate both verbally and in writing.
• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

This position requires employees to work onsite 8:00am-5:00pm M-F with some weekends, evenings and holidays.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) July 23, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 11.

Salary Range

The salary range for this position is $68,000-$75,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.