Department Summary

The Associate Director, Event Operations and Marketing position operates within the Fritz Knoebel School of Hospitality Management at the University of Denver. This role works within the business units, Knoebel Events and Beans, which are parts of the hospitality school. More information about Knoebel Events can be found at https://knoebelevents.com/ and more information about the Fritz Knoebel School of Hospitality Management can be found at https://daniels.du.edu/hospitality-management/

Position Summary

The Fritz Knoebel School of Hospitality Management at Daniels College of Business at the University of Denver is looking to hire an industry professional for the Associate Director, Event Operations and Marketing at Knoebel Events at the Fritz School of Hospitality Management. This role has oversight of all back-office operations and works directly with the full-time events team at the hospitality school and, as necessary, with internal and external event clients hosting events within the school, particularly around event detailing and billing. This team member will also have a direct working relationship with student staff and student managers who are part of the events team.

Essential Functions

The Associate Director will be responsible for all of the following:

• Administer all financials involved with Knoebel Events including, but not limited to, invoicing events via credit card or check; credit card batching sales and student tips daily into the University’s accounting system, Banner; forecasting monthly and yearly revenue and expenses; and reconciling applicable holding accounts such as the deposits held. Attends monthly budget meeting to present this information.
• Fiscal responsibilities include ensuring that all charges are properly allocated on banquet orders and that billing is correct for all detailed events.
• Oversight of all technologies used/required to stay operate Knoebel Events. The person in this role must stay current with: Clover POS systems, Elucian Banner (DU Banner system), IBM Cognos Analytics (financial reporting), Momentus, Caterease catering softwares, Docusign, and WebTMA, Prismm (All Seated) and ServiceNow and 25 Live ticketing systems (as requestor).
  • Point person for Momentus, Clover, and All Seated technologies.
• Assist with ongoing projects for the Events Team such as sourcing new products or adopting new technologies.
• Assist Fritz Knoebel faculty whose classes require Knoebel Events resources, such as booking space for academic events, creating floor plans, and menus.
• Direct oversight of the marketing function for Knoebel Events, including the interfaces with the Daniels Office of Communications and Marketing and DU MARCOM.
  • Create custom menus and event marketing pieces for Knoebel Events as new menus are released and as is warranted throughout the year. Ensuring DU best marketing practice is followed, and all branding is consistent with guidelines.
  • Overseeing all Knoebel Events social media marketing and accounts. Create social media strategy and content to keep Knoebel Events current and active on all social media platforms including Facebook, Instagram and Twitter.  Assist the Director of Sales with creation and implementation of marketing strategies to obtain new streams of business for Fritz Knoebel Events, including via social media.
  • Create custom menus and event marketing pieces for Knoebel Events as new menus are released and as is warranted throughout the year.
  • Manage all Knoebel Events social media marketing and accounts. Create social media strategy and content to keep Knoebel Events current and active on all social media platforms including Facebook, Instagram and Twitter.
  • Collaborate with the Director of Sales to create and implement marketing strategies to obtain new streams of business for Fritz Knoebel Events.
  • Marketing and booking various internal and external events with the goal of revenue generation for the school.
  • Update wedding websites and respond to wedding sales inquiries on these platforms.
• Create weekly banquet event orders for over 500 events per year by working directly with clients to obtain all pertinent event information. Input, retrieve, and update event information and produce event reports through a computerized event management system; finalize event requirements.
• Solidify any event needs such as creating online floor plans, booking AV needs, booking parking, ordering rentals and ordering any conversions equipment for upcoming events.
• Work directly with Knoebel Events’ clients to ensure a seamless event experience, including detailing meetings, AV tests, rehearsals, calls and emails prior to an event. Weekend and evening meetings are often necessary.
• Conduct weekly unit management meetings, presenting all information to the events team and student managers. Conduct special pre-conference meetings with the operations team on any large-scale events.
• Conduct sales tours and send contracts to clients.
• Assist the Director of Sales with tradeshow events, Knoebel Event Sales Showcase events, showcase marketing.
• Answer incoming phone calls and e-mail sales inquiries in support of the sales function.
• Assist when needed to help run events booked in the building, which can require evening and weekend hours.
• Assist when needed to purchase in person or online, products for events such as food, beverages, and events materials.

Knowledge, Skills and Abilities

• Ability to read and interpret complex documents.
• Ability to write routine reports and correspondence.
• Strong communication skills required, including communication with customers using the written and spoken word.
• Ability to read and interpret documents such as profit and loss statements, contracts and budgets.
• Ability to address and solve problems involving several variables and/or locations.
• Employee plans own work and oversees the work of others and is expected to deal with specialized situations and make independent decisions.
• Ability to effectively work with hospitality technology.
• Ability to effectively mentor/guide the work of student managers and student employees.
• Knowledge of event planning.
• High level of organizational skills including the ability to coordinate numerous tasks simultaneously with high level of attention to detail.
• Thorough knowledge of Microsoft Office Suite and social media platforms.
• Ability to work well with various constituencies including donors, alumni, students, faculty and staff, clients and parents.
• Knowledge of state and local health code guidelines and safe alcohol service.
• Familiar with POS systems operations.

Required Qualifications

• Four-year degree
• Three years of experience in a supervisory sales, marketing or catering role.
• Ability to obtain and retain ServSafe Food and Alcohol certifications.  

Preferred Qualifications

• Master’s Degree in business or a related field
• Five years of experience in a supervisory sales, marketing or catering role.
• Active ServSafe Food and Alcohol certifications.
• Experience with the financial aspects of the Banner software system.

Working Environment

• Normal work environment and office equipment including computer, printer, telephone, copier and other standard office equipment.
• Noise level is low to moderate during regular office hours
• Unexpected interruptions often occur and stress level is moderate to high.

Physical Activities

• Ability to sit in front of a computer for an extended period of time.
• Ability to assist in banquets when needed and be active for extended periods of time.
• Occasionally required to move tables or chairs or other objects up to 30 lbs.

Work Schedule

To be determined by the supervisor.  Must have the ability to work some nights, weekends and holidays.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) August 20, 2025.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 10.

Salary Range:
The salary range for this position is $65,000-$75,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.