Department Summary

The Assistant Director, Event Operations position operates within the Fritz Knoebel School of Hospitality Management at the University of Denver. This role works within the business units, Knoebel Events and Beans, which are parts of the hospitality school. More information about Knoebel Events can be found at https://knoebelevents.com/ and more information about the Fritz Knoebel School of Hospitality Management can be found at https://daniels.du.edu/hospitality-management/

Position Summary

The Fritz Knoebel School of Hospitality Management at Daniels College of Business at the University of Denver is looking to hire for the role of Assistant Director, Event Operations at Knoebel Events at the Fritz School of Hospitality Management. This role reports to the Associate Director of Back Office Operations who has oversight of all back-office operations for the school’s businesses. The Assistant Director role is split 60% with Knoebel Events/Beans and 40% devoted to Fritz Knoebel academic operations. This individual works directly with the full-time events team at the hospitality school and, as necessary, with internal and external event clients hosting events within the school, particularly around event billing. This team member will also have a direct working relationship with academic faculty and staff, students, student staff and student managers who are part of the events and Beans teams.

Essential Functions

The Associate Director will be responsible for all of the following:

Fritz Knoebel Academic

• Administer all financials involved with the Fritz Knoebel School of Hospitality Management.
  • Monitor the School’s budget, including preparation of appropriate documents for the monthly budget meeting with the school director and Daniels College CFO.
  • Prepare expense reports and vouchers for all department faculty and staff.
  • Purchase equipment for the School.
  • Administer all appropriate financial functions in the University’s Banner system.
  • Prepare expense reports and purchasing card reports for the director. 
  • Compile data and prepare complex reports, special studies and surveys, financial and statistical narratives.
  • Search various resources to locate and assemble specific information. Maintain and analyze the school budget.
  • Review expenditures for appropriateness; assemble data for budget preparation and planning.
  • Plan for and implement methods to minimize costs of office operations.

• Organize, supervise and coordinate office operations
• Implement, maintain and revise office procedures, workflow routines and schedules.
• Assist in establishing office policies and procedures.
• Establish, update, and maintain complex or confidential files.
• Prepare and supervise the preparation of personnel and payroll forms.
• Manage the reception area, including interface with visitors, students, and other DU representatives.
• Coordinate efforts among academic staff in support of faculty and students.

• Support the school Director
• Maintain the Director's calendar and contacts.
• Schedule and organize meetings.
• Compile School or program level reports.
• Monitor and share with students information about external scholarship opportunities.
• Oversee the work of other administrative staff (including graduate assistants and work-study students) to provide administrative support to School faculty and staff.

Knoebel Events

• Work under the direction of the Associate Director of Back Office operations for Knoebel Events to administer/process receivables/payables and revenue.
• Attend weekly KE banquet event order meeting.

• Administer billing of internal clients and assist with external client billing as needed.
• Serve as backup for administering all other financials involved with Knoebel Events including, but not limited to, credit card batching sales and student tips daily into the University’s accounting system, Banner; forecasting monthly and yearly revenue and expenses; and reconciling applicable holding accounts such as the deposits held. Attend monthly budget meeting to present this information.
• Fiscal responsibilities include ensuring that all charges are properly allocated on banquet orders and that billing is correct for all detailed events.
• Secondary oversight of all technologies used/required to stay operate Knoebel Events. The person in this role must stay current with: Clover POS systems, Elucian Banner (DU Banner system), IBM Cognos Analytics (financial reporting), Momentus, Caterease catering softwares, Docusign, and WebTMA, Prismm (All Seated) and ServiceNow and 25 Live ticketing systems (as requestor).
  • Backup person for Momentus, Clover, and All Seated technologies.
• Assist with ongoing projects for the Events Team such as sourcing new products or adopting new technologies.
• Assist Fritz Knoebel faculty whose classes require Knoebel Events resources, such as booking space for academic events, creating floor plans, and menus.
• Direct oversight of the Beans Coffee Shop, including the student management team, marketing, sales and cost control efforts.
• Collaborate with the Director of Sales to create and implement marketing strategies to obtain new streams of business for Fritz Knoebel Events.
• Conduct weekly Beans management meetings, presenting all information to the events team and student managers.
• Answer incoming phone calls and e-mail sales inquiries in support of the sales function.
• Assist when needed to purchase in person or online, products for events such as food, beverages, and events materials.

Knowledge, Skills and Abilities

• Ability to read and interpret complex documents.
• Ability to write routine reports and correspondence.
• Strong communication skills required, including communication with customers using the written and spoken word.
• Ability to read and interpret documents such as profit and loss statements, contracts and budgets.
• Ability to address and solve problems involving several variables and/or locations.
• Employee plans own work and oversees the work of others and is expected to deal with specialized situations and make independent decisions.
• Ability to effectively work with hospitality technology.
• Ability to effectively mentor/guide the work of student managers and student employees.
• Knowledge of event planning.
• High level of organizational skills including the ability to coordinate numerous tasks simultaneously with high level of attention to detail.
• Thorough knowledge of Microsoft Office Suite and social media platforms.
• Ability to work well with various constituencies including donors, alumni, students, faculty and staff, clients and parents.
• Knowledge of state and local health code guidelines and safe alcohol service.
• Familiar with POS systems operations.

Required Qualifications

• Four-year degree
• Two years of office management experience in an academic and/or catering setting.
• Two years of experience in a food and beverage operation.
• Ability to obtain and retain ServSafe Food and Alcohol certifications.  

Preferred Qualifications

• Master’s Degree in business or a related field
• Four years of office management experience in an academic and/or catering setting.
• Active ServSafe Food and Alcohol certifications.
• Experience with Banner software.

Work Schedule

To be determined by the supervisor.  Must have the ability to work some nights, weekends and holidays.

Working Environment

• Normal work environment and office equipment including computer, printer, telephone, copier and other standard office equipment.
• Noise level is low to moderate during regular office hours
• Unexpected interruptions often occur and stress level is moderate to high.
• When engaged in Knoebel Events/Beans-related activities a sense of urgency is

Physical Activities

• Ability to sit in front of a computer for an extended period of time.
• Ability to assist in banquets when needed and be active for extended periods of time.
• Occasionally required to move tables or chairs or other objects up to 30 lbs.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) August 20, 2025.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 9.

Salary Range:
The salary range for this position is $56,500-$65,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.