Information Technology (IT) is the unified IT organization that supports the vision, values, mission, and goals of the University by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students and staff. Embracing DU’s Impact 2025, the division aligns IT resources with the University and unit strategic goals and operational plans, providing service in the spirit of “One DU.”
The IT Systems team is responsible for the implementation, operation, and support of all identity services (Active Directory, SSO, MFA), server hardware (compute and storage) supporting virtual servers, VDI, and HPC, email systems, and cloud and on-premises data center infrastructure in support of university applications, research and foundational technology services. The team is expected to understand the “Big Picture” view of the university’s computer environment and research needs to facilitate informed decision making and prioritize funding for technologies in support of DU’s mission.
Position Summary
The Systems Engineer I provides support for the University’s server environment (physical and virtual), email systems, systems monitoring, and end-user computing environments. The Systems Engineer I assists staff, faculty, students, and researchers with the use of technology in their day-to-day operations. The Systems Engineer I collaborates with university department members, where needed, to identify areas where the IT team can lend assistance in the identification, acquisition and implementation, and documentation of technical solutions.
Essential Functions
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work according to the university’s employee handbook.
- Server Administration: Provisioning and de-provisioning of servers, Installation of operating systems, patching operating systems
- Active Directory administration: creation and maintenance of AD objects such as users, group policy, and security groups
- Administration of and Tier 2 support for Microsoft 365 environment: mailboxes, Groups, OneDrive, Teams, and other M365 apps
- Provides System Administration for the SolarWinds monitoring environment
- Provides support for server and endpoint management, SCCM, Intune, Jamf
- Ensures proper documentation of systems is maintained and assets are tracked
- Helps in the creation and maintenance of KB articles for user and systems support
- Provides recommendations for the automation of processes/tasks and continuous improvement opportunities
Other Responsibilities
- The Systems Engineer I works closely with the University IT Help Center staff to ensure communication and support is provided to meet customer service SLA’s. This position will assist the IT Help Center during heavy impact times throughout the year, typically during the first week of classes each quarter.
- Responsible for driving the “One DU” culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication
- Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
Knowledge, Skills, and Abilities
- Ability to set and manage priorities judiciously
- Ability to document work performed, processes, and configurations of systems
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Ability to present ideas in business-friendly and user-friendly language
- Self-motivated and directed
- Attention to detail
- Intermediate analytical, evaluative, and problem-solving abilities
- Customer service orientation
- Ability to work in a team-oriented, collaborative environment
- Able to read, write, speak, understand, and satisfactorily communicate with others in English in person, over the phone, and via email
Required Qualifications
- Bachelor’s degree in the field of computer science, information systems, telecommunications or a related field, or equivalent work experience
- 0 - 3 years of experience with Office 365 Administration, including Exchange Hybrid
- 0 - 3 years of experience in Server Administration in VMware and bare metal deployments
- 0 - 3 years of experience with Active Directory Administration, GPO, Sites, and user lifecycle management
Preferred Qualifications
- Scripting ability using PowerShell, Python, JavaScript
- Experience with VMware
- Experience with Windows DNS and DHCP
- Experience with ServiceNow
- Experience in the administration of the SolarWinds monitoring system
- Demonstrable technical documentation skills, especially within Confluence Wiki
Working Environment
- Standard office environment.
- Unexpected interruptions occur often and stress level is moderate to high.
- Noise level is quiet to moderate.
Physical Activities
- Ability to work in front of a computer for extended periods of time.
- Occasionally required to move about the office/campus.
Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. evenings & weekends as needed.
Application Deadline
For consideration, please submit your application materials by 11:55 p.m. (MST) August 22, 2025.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number
The salary grade for the position is 11.
Salary Rate
The salary rate for this position is $70,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
- Resume
- Cover Letter
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.