The Digital Media Services Department, located within the Anderson Academic Commons, provides customer-focused support for audio, digital, and visual technology resources campus-wide, at the University of Denver, which includes: general and a variety of non-general classrooms, audio-visual event resources and requests, video production services, video streaming for live events, audiovisual services for commencement, video teleconferencing, audio visual design consultation services, and senior-level and board of trustee meetings on and off campus.

Position Summary

Reporting to the Manager of Digital Media Services, this position is responsible for delivering audiovisual technology support for University events, conferencing events, and special events, along with support for video conferencing services. This position also works on video projects as needed, which may require recording of live events, and reformatting and encoding a variety of video sources to make available for streaming or archival purposes. The work schedule is 37.5 hours per week and includes some nights and weekends. The position participates within the Digital Media Services team environment, possesses an understanding of established procedures, and can apply skills and knowledge in multiple functions.

Essential Functions

Events Support

• Set up, test, and operate A/V equipment in accordance with the acoustics of the room and select, place, and adjust microphones for University events.
• Mixing, regulating, and coordinating sound inputs.
• Perform proper recording techniques to ensure quality recordings.
• Instruct faculty, staff, and students in the operations of A/V equipment, including LCD projectors, document cameras, DVD/Blu-Ray players, flat-screen monitors, mixers, microphones, laptops, and computers.
• Operate controls to maintain correct sound levels for events.
• Provide information to principal users regarding policies and procedures for all media services.
• Perform video conferencing and teleconferencing services.

Classroom Support

• Provide customer service and technical assistance to patrons using the University classroom equipment over the phone and on-site.
• Perform basic repairs and log problems in the ticketing system.
• Provides backup support for all units within the IT Customer Services department.

Team Member/Other Duties as Assigned

• Participates as a member of the department’s team structure and performs other duties as assigned.

Troubleshooting

• Take on high-level troubleshooting presented by Digital Media Technician II employees.
• Escalate troubleshooting issues to the Manager and vendors.

Equipment Maintenance

• Maintain equipment on a routine basis.
• Perform periodic inventories as needed.
• Maintains an inventory of event equipment, software, and materials.
• Maintains an aging schedule for equipment rotation.

Team Member/Other Duties as Assigned

• Participates as a member of the departments team structure and performs other duties as assigned.

Onboarding

• Help train Digital Media Technicians with the guidance of the Digital Media Services Manager.

Event Scheduling

• Help train the DMS team on Momentus.
• Attend weekly meetings with Momentus leadership.
• Help keep the team on track with billing and invoices related to events.

Meetings

• Occasionally, lead team meetings.
• Meetings will cover event scheduling, training, and planning.

Knowledge, Skills, and Abilities

• Strong verbal and interpersonal communication skills.
• Must be able to communicate with diplomacy, tact, and judgment, both in person and on the telephone.
• Basic math skills. Experience with Excel preferred.
• Must be able to analyze, troubleshoot, organize work, set priorities, and develop possible solutions for problems.
• Ability to prioritize work requests and be able to concentrate and not be distracted while performing tasks.
• Good organizational skills, punctuality, and dependability.
• Must be able to interact with all members of the University community
• Must be able to perform well under pressure and be able to change behavior concerning others’ actions

Required Qualifications

• High school diploma or GED.
• Bachelor’s degree or equivalent combination of education and experience in producing digital media and technology preferred.
• Prior experience working with audiovisual, video, and computer equipment.
• Prior customer service experience.
• 3-5 years of experience with audiovisual, video, and computer equipment, preferably in a college or university environment.

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education and experience in digital media and/or technology preferred.
• Experience as a Digital Media Technician II.

Working Environment

• The work environment is a university with cyclical periods of increased workloads, with the possibility of moderate to high stress levels.
• The department is highly automated with attention paid to ergonomics and safety.
• The unit is one of several working collaboratively and cooperatively in a team-based organization.
• The position may require working irregular hours, including both weekends and evenings.
• The work environment consists of surroundings with moderate noise levels and frequent
  contact with electrical devices.

Physical Activities

• Ability to sit in front of a computer for an extended period of time.
• Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; teach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl under desks/tables to troubleshoot cables and network connections; talk or hear; walk up flights of stairs.
• The employee must occasionally lift and/or move up to 50 pounds.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) May 25, 2026.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 7.

Hourly Range:
The hourly range for the position is $24.53 - $28.62.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.