About the Role
We are seeking a motivated and experienced Programs Team Lead to join our team and oversee the daily operations of our leisure programs. In this position, you will provide leadership to a diverse team of instructors and coaches, ensuring a clean, safe, and customer-friendly environment. Working closely with the Programs Coordinator, you will contribute to the delivery of high-quality, safe, and customer-focused programs. You will also play a key role in the administrative management of stadium bookings, invoicing, and staff scheduling (including being Duty Manager when required). This role may include shifts such as early mornings, evenings, and some weekend work.

Work type: Permanent Part-Time
Classification: Band 4 $69,560- $74,316 pa plus super

Key Responsibilities:

• Lead and manage a team of program instructors and coaches, including gym staff, Group Exercise Instructors, LiveWell instructors (for older adults), gymnastic, and soccer coaches, to deliver excellent customer service.
• Assist in developing and managing staff rosters to ensure all programming needs are covered.
• Provide administrative support to the Programs Coordinator for programming and operational tasks.
• Foster a positive program culture and ensure program rules are promoted and enforced among patrons.
• Assist in training, developing, and providing feedback to program staff as delegated by the Programs Coordinator.
• Work with the Programs Coordinator to ensure programs align with customer needs and expectations.
• Assist in class allocations for children and coaches on a term basis, as needed.
• Support marketing and promotion efforts for dry programs.
• Liaise with stadium user groups and assist with stadium bookings and monthly invoicing.
• Perform direct service delivery, which may require early mornings, evenings, or weekend work.
• Ensure compliance with all Council policies and procedures relevant to this position.
• Perform other duties as deemed reasonable and appropriate to the role.

About You:

Qualifications:

• Certificate III in Fitness (minimum) and experience in the fitness industry.
• Pool Lifeguard
• Working with Children Check.
• Level 2 First Aid Certificate.
• CPR Qualification.

Essential:

• Strong knowledge of gymnastics and program levels.
• Experience with soccer programs.
• Several years of experience in a customer service environment, preferably in a supervisory role.
• Demonstrated leadership capabilities.
• Excellent written and verbal communication skills, with the ability to build relationships with staff and patrons.
• A strong commitment to delivering outstanding customer service.
• Proficiency in using Microsoft Office and other relevant technologies.
• Flexibility to work morning, evening, and weekend shifts as required by program demands.
• A high level of integrity, responsibility, respect for others, and innovation.
• Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

If this sounds like the role for you, then click apply now! 

Child Safety Responsibilities   
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.  

Diversity and Inclusion  
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  

Create our future together at the City of Greater Geelong
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

If you're passionate about inclusivity and community, apply now – we’d love to meet you!

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Click the Position Description link to view more information about this position.

Enquiries: Sally Aitken - Centre Manager, Bellarine Aquatic & Sports Centre   | 03 52562111  | sally.aitken@geelongcity.vic.gov.au@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.