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Service Attendant - In Room Dining


Job no: 498601
Work type: Full Time
Location: Marina Bay Sands
Categories: Front Of House


Company Overview:

We are a prestigious hospitality company that prides itself on providing exceptional service and unforgettable experiences to our guests. Our in-room dining team plays an important role in ensuring that our guests receive top-notch service and enjoy a delightful dining experience within the comfort of their rooms.

Position Overview:

As an in-room dining server, you will be responsible for delivering exceptional service and ensuring a seamless fine dining experience for our guests. Possess excellent interaction and communication skills, a strong attention to detail, and a passion for providing outstanding service and go beyond and above by driving guest experience.

JOB SCOPE

 

  • Ensure prompt and accurate delivery of orders to guests' rooms, ensuring that all items are presented in an appealing and organized manner by standard.
  • Set up and maintain in-room dining stations, ensuring that they are clean, well-stocked, and properly organized.
  • Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
  • Ensure accurate and timely preparation of orders, adhering to quality standards.
  • Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests if needed.
  • Upsell and promote additional food and beverage offerings to enhance the guest experience and increase revenue.
  • Handle cash and credit card transactions accurately and efficiently, following established procedures.
  • Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.

JOB REQUIREMENTS

 

  • Previous experience as a server or in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external guests.
  • Strong attention to detail, with the ability to accurately take and deliver orders.
  • Exceptional customer service skills, with a genuine desire to exceed guest expectations.
  • Ability to work well under pressure and in a fast-paced environment.
  • Flexibility to work various shifts, including weekends and public holidays, based on scheduling.
  • Knowledge of food and beverage operations, including menu items, preparation methods.
  • Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
  • A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.
  • Possess a well-groomed, professional appearance.

 

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.


Advertised: Singapore Standard Time
Applications close:

Note:

Team Members who are interested to apply, kindly request for a copy of the internal transfer application form from the HROne Counter located outside the HR department.

In order to be considered for your candidacy, you are reminded that upon completion of this form, you will need to sign and attach with your most recent resume before submitting to the HROne Counter. Do note that incomplete application forms will not be considered and that ONLY short-listed candidates will be notified after submission.

We thank you for your kind patience and understanding in this.

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