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Guest Relations Officer [INTERNAL ONLY]


Job no: 500771
Work type: Full Time
Location: Marina Bay Sands
Categories: Transportation


Job Responsibilities

  • Perform duties according to the department’s Standard Operating Procedures (SOPs)
  • Support operations in the Limousine Command Centre
  • Support operations at the Hotel and Casino Discreet Counters
    • Attend to walk-ins from guests or call-ins from Sales Team who wish to make limousine bookings.
    • Familiarize with our Limousine Booking System to create and monitor limousine transfers.
    • Check for guests’ entitlement validation and redeem limousine trips accordingly when guests request for limousine bookings.
    • Ensure guests and their items board the correct vehicle, while additionally offering proactive assistance e.g., with opening of vehicle doors for guests, offering drinks while they are waiting for vehicle and helping with loading and unloading of luggage.
    • Assist to regulate the parking of vehicles at designated counters for guests to board and alight comfortably.
    • Communicate with Limousine Command Centre via the grid phone regarding vehicle availability, amending bookings, vehicles for standby, job assignments, and cancellation of jobs etc.
    • Manage guests’ expectations and communicate effectively with the relevant departments on unexpected situations such as when no vehicles are available in property.
    • Update relevant department(s) on booking status for arrivals from the airport / ferry terminal.
    • Demonstrate excellent customer service to guests when they arrive / depart from the property.
    • Respond to any guest inquiries regarding hotel facilities or local attractions.
  • Perform any ad hoc duties and responsibilities assigned by the Management.

 

JOB REQUIREMENTS

Education & Certification

  • Certificate in Hospitality will be an advantage

 

Experience

  • Minimum 2 years customer service experience
  • Experience working in a service and hospitality industry will be an advantage

 

Competencies

  • Service-oriented and a good team player
  • Well-groomed and friendly disposition
  • Able to work independently under minimal supervision
  • Able to multi-task and work well under pressure
  • Good problem-solving skills
  • Good command of spoken and written English. Knowledge of additional languages is an advantage
  • Able to work rotating shifts including Night Shift

 

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.


Advertised: Singapore Standard Time
Applications close:

Note:

Team Members who are interested to apply, kindly request for a copy of the internal transfer application form from the HROne Counter located outside the HR department.

In order to be considered for your candidacy, you are reminded that upon completion of this form, you will need to sign and attach with your most recent resume before submitting to the HROne Counter. Do note that incomplete application forms will not be considered and that ONLY short-listed candidates will be notified after submission.

We thank you for your kind patience and understanding in this.

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