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Guest Service Agent – Ticketing, Box Office


Job no: 503233
Work type: Full Time
Location: Marina Bay Sands
Categories: Retail, General Services


Summary of Job Responsibilities

This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This includes ticket sales for ArtScience Museum, Skypark, Sampan, Digital Light Cavas and performances at Sands Theatre, and other ad hoc events. 

 

Job Responsibilities

  • Provide excellent customer service to guests
  • Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
  • Perform ticket sales transactions quickly and accurately using computer-based ticketing system
  • Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes
  • Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks
  • Redeem tickets for Club Members based on their privileges
  • Provide guidance and training to ticketing casual staff
  • Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary
  • Any other duties assigned

 

JOB REQUIREMENTS

  • At least one (1) year relevant experience in retail/ticketing/events environment
  • Candidates with customer service experience
  • Able to work well in a team
  • Fluent in English; fluency in other languages is a plus
  • Good written and spoken communication skills
  • Pleasant attitude and cheerful demeanor
  • Neat and well-groomed
  • Proficient in Microsoft Office applications
  • Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations
  • Able to work on rotating shift, including on weekends and public holidays

Advertised: Singapore Standard Time
Applications close:

Note:

Team Members who are interested to apply, kindly request for a copy of the internal transfer application form from the HROne Counter located outside the HR department.

In order to be considered for your candidacy, you are reminded that upon completion of this form, you will need to sign and attach with your most recent resume before submitting to the HROne Counter. Do note that incomplete application forms will not be considered and that ONLY short-listed candidates will be notified after submission.

We thank you for your kind patience and understanding in this.

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