• Manage the HROne Counter and respond to team members on HR questions received through inbound calls, emails or in person, research questions and follow-up with the requestor as appropriate
• Use procedures, policy manuals and reference materials to assist in answering employee/manager inquiries and resolving issues
• Assist team members with Employee Self Service and Manager Self Service applications
• Escalate team members’ inquiries to HR Subject Matter Experts when specific, in-depth functional knowledge is required
• Maintain employee personal data records in the HR systems
• Administer HR related services including preparation of employment certification letters, scanning and digital filing of documents
• Facilitate issuance of Nametags to new hires during orientation and ad-hoc request
• Liaise with vendor and department administrators on Nametag related requests
• Manage the myHRLearning mailbox
• Maintain confidentiality and privacy of any personal or sensitive data
• Stay informed and updated about related policy changes and incorporate any changes in process as applicable
• Participate in special projects or any other ad-hoc duties as assigned.

JOB REQUIREMENTS

• Minimum Diploma qualification, with at least 1-year relevant experience in HR operations
• Customer service focus and strong interpersonal skills
• Independent, organized and meticulous
• Good communication skills
• Dynamic and able to work in a fast-paced environment