ProHub Team Leader

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Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Operations & Professional Services, Wholesale & Product

About the Opportunity

The ProHub Team Leader is a unique role that requires a dynamic individual with a passion for airfares and product (land and sea), continuous improvement and leadership.

The Team Leader will be required to deliver on Supply's strategy, whilst supporting the team to be the experts in delivering operational excellence for all FCTG brands. 

This role is based in the Southpoint head office.

Responsibilities

  • Drive a strong vision and focus for your team
  • Monitor and drive key performance indicators while ensuring team members are held accountable
  • Seek continuous improvement with proactive, scalable solutions
  • Develop processes to enhance your team's productivity and efficiency, supporting the broader Supply strategy.
  • Develop your team of experts to understand end to end processes, to support all FCTG brands
  • Develop, drive and support operational excellence plans
  • Partner engagement: be aware of our stakeholder's operational priorities and provide guidance to design and implement initiatives
  • Effectively manage operations across Consultant Support both within region and offshore
  • Support of all types of queries including escalations
  • Crisis support and crisis management
  • Review quality assurance and development of outsourced operations
  • Build and maintain strong relationships with preferred suppliers and internal business partners
  • Manage business escalations, product gaps and prioritization with appropriate teams and businesses
  • Be across FCTG brand's strategy to assist with the solution

 

What you will need:

  • Minimum 4 years travel industry experience
  • Minimum 3 years leadership experience
  • Extensive Product knowledge (Air, Land & Cruise)
  • Ability to handle high volume of enquiry and manage multiple enquiries  at any
  • given time
  • Exceptional communication and negotiation skills, utilising a wide range
  • of channels
  • Problem-solving and root cause identification skills
  • Stakeholder engagement skills
  • Strong understanding of Leisure and Corporate travel

Hours: Monday to Friday office hours, plus rotationally rostered shifts on weekends/reasonable out of hours

** Please advise your leader before applying **

Advertised: E. Australia Standard Time
Applications close:

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