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The Sr. Manager of Operations for Mid Back-Office (MBO) Operations will lead the MBO team in delivering efficient, scalable, and high-quality support services across various regions. This role requires a strategic leader to manage complex operations, streamline processes, and drive continuous improvement initiatives in a dynamic environment. The Sr. Manager will centralize regional MBO processes, ensure consistency, and enhance operational stability while aligning with the company’s global objectives.

Key Responsibilities:

1. Leadership & People Management:

   • Lead, mentor, and manage the MBO operations team, focusing on meeting objectives and staff development.
   • Develop and implement strategies to improve efficiency, productivity, and service quality.
   • Establish and review performance metrics to ensure targets are met.
   • Drive team performance to achieve consistent profit growth.
   • Conduct regular Day Planners and Weekly Business Meetings.

2. Operations Management:

   • Oversee daily MBO operations, ensuring efficient and effective processes.
   • Manage the centralization of MBO processes across regions, ensuring consistency in service delivery.
   • Collaborate with finance, IT, and customer service teams to streamline operations.
   • Ensure compliance with regulatory requirements and internal policies.

3. Process Improvement & Automation:

   • Identify opportunities for process improvements and automation to enhance efficiency and reduce costs.
   • Lead the implementation of process changes with minimal disruption.
   • Work with the IT team to leverage technology for process optimization.

4. Stakeholder Management:

   • Serve as the primary contact for regional and global stakeholders regarding MBO operations.
   • Manage expectations and deliver on service commitments through effective communication.
   • Build strong relationships with stakeholders to align operational goals with business objectives.

5. Project Management:

   • Lead and manage projects aimed at enhancing MBO operations, ensuring timely delivery and successful outcomes.
   • Coordinate with project teams to meet deliverables and maintain operational excellence.
   • Manage budgets and resources for MBO operations to ensure cost-effectiveness.

6. Risk Management:

   • Identify and mitigate risks in MBO operations, implementing controls for business continuity.
   • Develop contingency plans to address operational disruptions and ensure quick recovery.

Qualifications:

• Master’s or Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
• 12+ years of experience in operations management, focusing on back-office operations in a global context.
• Proven experience leading large teams with a strong focus on process improvement and automation.
• Strong understanding of mid back-office functions including finance, compliance, and customer service.
• Excellent project management skills with a track record of delivering complex projects on time and within budget.
• Exceptional communication and interpersonal skills with the ability to influence stakeholders.
• Experience with ERP systems (e.g., Dynamics 365) and process automation tools is a plus.
• Strong analytical and problem-solving skills with a data-driven approach.

Competencies:

• Strategic Thinking
• Leadership and People Management
• Operational Excellence
• Project Management
• Change Management
• Risk Management
• Communication and Stakeholder Management

Work Environment:

• Occasional travel to regional offices may be required.
• Flexibility in working hours to accommodate global time zones.
• Based in the Noida office; 100% Work From Office.